To unblock calls, service orders, and sales orders

To unblock calls, service orders, and maintenance sales orders, you can use the Blocking Reasons (tsmdm1101m000) session.

To unblock:

  1. Select the blocking line In the Blocking Reasons (tsmdm1101m000) session.
  2. On the appropriate menu, click Release, or press CTRL+SHIFT+R. LN ERP fills in the Time of Release field automatically.

The call or order is unblocked and you can continue processing the call or order.