Templates for external service order documents

To create a template for external service order documents, take the following steps:

  1. Start the Service Order Parameters (tssoc0100m000) session.
  2. Click the Orders tab.
  3. Click Text Editor button. The Texts dialog box appears.
  4. Select the appropriate template item:
  5. Define the template with the variables supported in the selected template item, as listed below.
  6. Save the template and exit.
Template variables

Variables for the contact of Installation group:

$conf.titl    Title
$conf.init    Initials
$conf.bfsn    Before Surname
$conf.surn    Surname
$conf.suff    Suffix
$conf.name    Name

Variables for the contact of the sold-to business partner:

$ordr.titl    Title
$ordr.init    Initials
$ordr.bfsn    Before Surname
$ordr.surn    Surname
$ordr.suff    Suffix
$ordr.name    Name
$curr.date    System Date while printing
$order        Order Number
$ordr.desc    Order Description
$clus         Installation group Code
$clus.desc    Installation group Description
$project      Project
$project.desc Project Description
$svcn.desc    Service department Description
$engineer     Service engineer
$duration     Duration of Service Order
$unit         Unit of Duration
$appo         Appointment (yes/no)
$el.st.tm     Earliest Start Time
$pl.st.tm     Planned Start Time
$pl.fn.tm     Planned Finish Time
$lt.fn.tm     Latest Finish Time
$employee     Sales Employee
$empl.dep     Sales Employee Department Description
$empl.tel1    Sales Employee Telephone 1
$empl.tel2    Sales Employee Telephone 2
$empl.mail    Sales Employee E-mail
$refa         Reference A
$refb         Reference B
$contract     Contract Code
$cntr.desc    Contract Description
$city1        City 1 of Company
$city2        City 2 of Company
$numb.app     Number of Appendices (applicable for repair reports)
Example

Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date

Dear customer,

Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm.

This service order will be carried out for the Installation group: $clus - $clus.desc.

This service order is part of the $project $project.desc project.

The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.

This order falls financially under contract $contract $cntr.desc.

Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail

Detailed information:

Appointment: $appo

Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm

Reference A: $refa Reference B: $refb