Service Contract Configuration Line Totals (tsctm1502m300)

Use this session to display the total amounts (costs, sales, and gross margin) detailed by installation group for the selected service contract.

These amounts are summed from all service type combinations that are specified for the Installation group.

Finally, an overall cost amount and an overall sales amount are calculated and displayed.

Note

Surcharges and discounts are added to the calculated sales amount.

 

Service Contract

A sales agreement between a service organization and a customer for a specific period, that states the configurations (Installation groups or serialized items) to be maintained, the coverage terms, and the agreed price.

Service Contract

The description of service contract.

Contract Change

Following are the types of contract changes:

  • Renewal: The option allows you to extend the contract period beyond its current validity duration.
  • Incidental Changes: The option allows you to implement changes to an existing contract. Changes such as addition/deletion of one or more configuration lines, changes to price and discounts, and so on are categorized as incidental changes.
  • Indexation: The option allows you to change the contract price based on the changes in the value of consumer price index.
  • Renewal with Indexation: The option allows you to perform indexation and renewal at the same time.
Contract Change

The description of contract changes.

Conf. Line

The configuration line.

Installation Group

A set of serialized items that have the same location and are owned by the same business partner. Grouping serialized items into an Installation group enables you to maintain them collectively.

Item
Item

The description of the item.

Serial Number

A number that, together with the item code or manufacturer part number, uniquely identifies a component, an item, a machine, or an installation.

This serial number is usually shown together with the manufacturer part number and other identification data on an identification plate that is attached to the item.

Contract Costs

The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type.

Note

The amount is expressed in the home currency.

Contract Sales

The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type.

GM [%]

The difference between the sales amount and the standard costs against standard costs.

How the gross margin is calculated depends on the setting of the Margin Base field in the Service Order Parameters (tssoc0100m000) session.

Acronym: GM

Contract Costs

The contract cost expressed in company's currency.

Allocated Costs

The sum of costs due to service activities that have not been financially approved in Service Order Control, expressed in the home currency.

Example
  • Service orders
  • Traveling costs
Spent Sales

The sum of sales amounts due to service activities that have been financially approved in Service Order Control, expressed in the currency chosen in the contract header.

Example
  • Service orders
  • Helpdesk calls
Allocated Sales

The sum of the sales amounts due to service activities that have not been financially approved in Service Order Control, expressed in the home currency.

Example
  • Service orders
  • Traveling costs
Contract GM

The contract margin.

Spent GM

The spent gross margin.

 

Contract Totals

Starts the Contract Totals by Contract Change (tsctm1506m300) the session.

Contract Totals by Term Type

Starts the Contract Totals by Term Type (tsctm1501m300) session.

Contract Totals by Coverage Type

Starts the Contract Totals by Coverage Type (tsctm1505m300) session.

Configuration Totals by Term Type

Displays the totals by term type.

Configuration Totals by Coverage Type

Displays the totals by coverage type.

Aggregate Totals

Aggregates all cost and sales amounts defined for specific cost terms and coverage terms.

Aggregation is based on the following levels:

  • Contract totals
  • Contract totals by coverage type
  • Contract totals by term type
  • Configuration totals
  • Configuration totals by coverage type
  • Configuration totals by term type
  • Configuration totals by coverage type and term type

Aggregation levels that are not yet present, will be created. Existing levels will be updated.