Customer Claim Lines (tscmm1110m000)Use this session to maintain the actual claim line details about what is claimed by the customer and what is reimbursed to the customer. In this session actual claimed details for a specific cost type are stored. You can approve or reject each claim line separately. This session allows you to maintain information for material or cost approved for reimbursement. in case claim is rejected this session allows you to maintain the rejection reason and rejection text . You can also use this session to view the GST related tax details. Infor LN defaults this data only if the GST Implemented check box is selected in the India Localization Parameters (tccom9136m00l) session, else, the excise/VAT details are defaulted. Note A claim line cannot be approved or rejected, when open inspection exists. Integration with Infor LN Quality Infor LN allows you to link non-conformance report to service objects, using the Link Non-Conformance Report option on the Action menu. The Non-Conformance Reports (qmncm1100m000) session is invoked, wherein you can link the report for the service object. You can use the Unlink Non-Conformance Report option on the Action menu to unlink the Non-Conformance report. The Related Orders - Non-Conformance Reports (tsmdm4500m100) session is invoked, wherein you can select the report to be unlinked. Note These non-conformance report options are visible only if the Non-Conformance Reports check box is selected in the General Service Parameters (tsmdm0100m000) session. You can link a non-conformance report to a claim (line) only if the Item (serialized) and the Business Partner combination of the non-conformance report matches with the Item (serialized) and the Business Partner (specified on the claim header) combination of a claim line. If the Item (serialized) on the claim (line) is not defined, ERP LN considers the Item (serialized) on the header, to filter the NCRs. Effectively, the claim lines can only be linked to NCRs if the Item (serialized) and Business Partner combination of the claim header matches with that of the NCR. If the serialized item or the business partner is modified for a claim (line), the NCRs are unlinked.
Claim The unique code for customer claim. Note The Claim number is defaulted with the series defined in User Profiles (tsmdm1150m000) session and are assigned to the user logging the claim. If no user profile is maintained or no series for claims is set in the user profile, the claim series of the service department set in the user profile is defaulted. Description The description or name of the code. Status The current status of the claim. LN populates the claim status and you cannot set the status manually. By default, the claim Status is set to Free. Allowed values Line The customer claim line number. Line Status The current status of the claim line. LN populates the claim status and you cannot set the status manually. By default, the claim Line Status is set to Free. Allowed values General Control Cost Type Claim Method The Claim Method used to indicate how a claim is reimbursed. The customer can be compensated financially or with Material. Allowed values Note
Return Material Required If this check box is selected, LN allows you to approve the claim only after the defective part is returned by the customer. Note
Use Estimates If this check box is selected, LN allows you to use estimates in the claim process. The estimated claim amount must be approved before approving the actual claim amount. Note
Generate Supplier Claim This field indicates whether a supplier claim must be generated or not. Once the supplier claim is generated the value in this field is set to Generated. Allowed values Note
Print Acknowledgement The field displays whether printing an acknowledgement is part of the procedure. By default, LN set this field to Not Applicable. Allowed values Print on Invoice The print options for the cost line when the invoice amount is zero. Note
Allowed values Note This field is only applicable if the value in the Claim Method field is set to Reimburse Costs and the Claim Invoice Procedure is set to Credit Note Based in Customer Claims (tscmm1100m000) session. Specification Item The item for which the claim is raised. Note In case, the item is defined without a serial number, the item must be defined in Items - Service (tsmdm2100m000) session. Serial Number The serial number of the item for which the claim is raised. The item must be defined, service item data must present and item must be configuration controlled as serialized. Note The serial number must be present in the Serialized Items (tscfg2100m000) session. Description The description or name of the code. Task The code of the task. Note
Description The description or name of the code. Labor Rate The code that identifies the labor rate. Note
Description The description or name of the code. Cost Component The code of the cost component. A cost component is a user-defined category for the classification of costs. Note
Description The description or name of the code. Claimed Claimed Quantity The quantity claimed by the customer. Note
Unit The unit in which Claimed Quantity is measured. Note if the Item field is populated, the value in this field is defaulted from Items - Service (tsmdm2100m000) session. Claimed Amount The amount claimed by the customer. Note This field is mandatory if the Cost Type is not set to Material and the Claim Method is set to Reimburse Materials. Currency The currency of the claim amount. Sales Reference Sales Reference System The order system in LN to which the claim refers. By default, LN displays the field as Not Applicable. Allowed values Sales Document Type The type of document related from the selected Sales Reference System to which the claim refers. The sales document type can be an order, or an invoice. The purpose of the sales reference is to check if the claim is valid, to copy the original sold items, quantities and sales prices of the order or invoice to the sales order. The original document concept eases the entry of the claim data, especially when the customer claim header was entered manually. Allowed values Sales Document Number The document number of the sales reference which can be an order number or an invoice number. This field is only applicable and also mandatory when Sales Document Type is other than Not Applicable. Sales Document Line The line number of the sales document to which the claim refers. Sales Document Sequence Number The sequence number of the sales document to which the claim refers. Return Material Service Inspection Service Inspection Required If this check box is selected, service inspection is required for the current claim line. Note
Measurement Type The code of the measurement type for which measurement is defined. Note
Description The description or name of the code. Position The code of the position where the item is located. Note The value in this field is defaulted from Items - Service (tsmdm2100m000) session. Description The description or name of the code. Inspection Status The status of the service inspection. Allowed values Unit The unit in which the measured value is expressed. Actuals Serial Status The default status of the serialized item when the item is returned by a customer. Allowed values Residual Value The value at which the service company prices the item in the inventory. Currency The currency used to express the residual value. Actual Delivery Time The date and time when the claim is approved. Warehouse Order Line The warehouse order line linked to the customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Approved Material Action for Approved Quantities The action for the approved quantity. Allowed values Actual Receipt Time for Approved Quantities The date and time when the approved material is received. Warehouse Order Line for Approved Quantities The warehouse order line linked to the approved customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Rejected Material Action for Rejected Quantities The action to be taken on the rejected material. Allowed values Actual Receipt Time for Rejected Quantities The actual date and time when the rejected material is received. Warehouse Order Line for Rejected Quantities The warehouse order line linked to the rejected customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Approval Wait on Supplier Claim Approval If this check box is selected, LN allows you to approve the customer claim only after the supplier claim is approved. Approved Approved Quantity The quantity approved for the claim. Note
Unit The unit in which Approved Quantity is measured. Note
Approved Amount The total Approved Amount for the claim. Note The claim amount is applicable only if Claim Method is set to Reimburse Materials. Tax Amount The total Tax Amount that is invoiced to the customer. Approval Percentage The percentage of the claim amount that is approved. Note This field is not applicable if the Claim Method is set to Reimburse Materials. Tagged To The type of claim cost to which claim lines are tagged. Allowed values Note
Approved By The code of the user who approves the claim. By default, LN considers the user login code. However, you cannot change this data. Approve Date The date and time when the claim is approved. LN considers the current date and time. Rejected Rejection Reason The code of the rejection reason. LN defaults the reason code defined in the Reasons (tcmcs0105m000) session, only if the Reason Type must be set to Claim Rejection. Description The description or name of the code. Rejected By The code of the user who rejects the claim. By default, LN populates the current user login code as the Rejected By code. Rejection Date The date and time when the estimated claim is rejected. LN considers the current date and time. Tax VAT Based On If this check box is selected, VAT calculation is based on goods or services. Allowed values Note
Tax Classification The tax classification code. Note
Description The description or name of the code. Exempt Tax If this check box is selected, LN exempts the tax. Tax Country Countries are the national states where your suppliers and customers are located. For each country you can define the country code, international dialing, telex, and fax codes. Countries are part of the data that you must set up for tax reporting. In addition, items can be grouped and selected according to their country of origin. Note
Description The description or name of the code. Own Tax Number The tax identification number. Tax Code A code that identifies the tax rate and which determines how LN calculates and registers tax amounts. Note
Description The description or name of the code. Business Partner Tax Country Countries are the national states where your suppliers and customers are located. For each country you can define the country code, international dialing, telex, and fax codes. Countries are part of the data that you must set up for tax reporting. In addition, items can be grouped and selected according to their country of origin. Note
BP Tax Number The tax identification number of the business partner. Exemption Certificate The exemption certificate number if the tax is exempted. Note
Exempt Reason The exempt reason code if the tax is exempted. Texts External Text Information about the claim that is printed on external document. Internal Text The Text for internal information about the claims. This information must not be printed on external documents. Approval Text The reason for approving the entire claim. Rejection text The reason for rejecting the entire claim. Invoice Text Header information which should be printed on the sales credit note. Note
Warranty The code of the warranty linked to the customer claim line. Note This field is enabled only if the Tagged To field is set to Generic Warranty. Serialized Item Warranty The code of the serialized item warranty linked to the customer claim line. Description The description or name of the code. Covered by Warranty If this check box is selected, the customer claim line is covered by a warranty coverage terms. Note This is a display field. Service Contract The code of the service contract linked to the customer claim line. Description The description or name of the code. Covered by Contract If this check box is selected, the customer claim line is covered by Service Contract coverage terms. Note This is a display field. Description The description or name of the code. Registration Number Sequence(Own) The tax registration number assigned to your company by the tax authorities. Note
Registration Number Sequence(Own) The description or name of the code. Registration Number Sequence(BP) The tax registration number assigned to your business partner's company by the tax authorities. Note
Tax Number (BP) The tax number of the business partner. Note This field is enabled only if the Claim Method is set to Reimburse Costs. ASV Origin The option or method that indicates the origin of the assessable value used to calculate the GST. Allowed values Assessable Value The assessable value of the item. Note This field is enabled only if the Claim Method is set to Reimburse Costs.
Tax Breakdown Structure Starts the Tax Breakdown Structure (tctax9141m10l) session. This session displays the tax structure defined for the selected tax code.
| |||