Non-Conformance in Service

You can generate the NCR for service objects. You can also link an NCR from Quality to a Service object. You can link one or multiple NCRs for the following Service objects:

• Service Call
• Service Order
• Maintenance Work
• Batch Repair
• Claims

To generate an NCR from a service object:

1. In the Work Order (tswcs2100m100) session, select an outgoing subassembly line.
2. In the Actions menu, click Create Non-Conformance Report. The Non-Conformance Reports (qmncm1100m000) session opens. Infor LN generates a NCR number for the order.

   Infor LN defaults the following:

   • Item Details. If the item is serialized, click the Lots / Serials / Stock Point Details button to view the serial details in Non-Conforming Material Report - Lots and Serials (qmncm1110m000) session.
   • Origin Order Details
   • Order Origin
   • Line Type
   • Order Line
   • Business Partner
   • Warehouse
3. In the Non-Conformance Reports (qmncm1100m000) session, specify the following:
   • Description of Material Non-Conformance
   • Non-Conforming Material Type
   • Severity
4. Save and Submit NCR. In the Outgoing Subassembly tab of Work Order (tswcs2100m100) session, select References menu and click Related Orders. In Work Order – Related Orders (tsmdm4500m000) session, you can view the details of the NCR that was created.
5. In the Disposition tab of the Non-Conformance Reports (qmncm1100m000) session, specify the following:
   • Review Board
   • Planned Review Date
6. Save, Submit, and Assign the disposition.
7. Select the Material Disposition Type. The allowed values for Service are:
   • Rework (to Existing Specification)
   • Rework (to New Specification)
   • Repair
   Note: You must select the disposition type in order to specify the Kind of Order.
8. Select the Kind of Order. For Service, the following values are applicable:
   • Service
   • Maintenance Work
   • Batch Repair
   • Maintenance Sales
9. Click Disposition. Based on the value specified in the Kind of Order, LN generates the required order.

To link an NCR to a supplier claim:

1. In the Supplier Claims (tscmm2100m000) session, select a claim.
2. Click Link Non-Conformance Report option. The Non-Conformance Reports (qmncm1100m000) session opens.
3. Select the NCM that you want to link to the supplier claim.

To link a service object to a disposition order:

1. In the Non-Conformance Reports (qmncm1100m000) session, select and open a NCR of any order origin.
2. In the Disposition tab, specify the service object in the Kind of Order field. For example, Maintenance Sales Order.
3. In the Disposition field, select the order number for the service object. For example, maintenance sales order number.
4. Save the NCR.

To manually create an NCR for a Service object, in the Non-Conformance Report (qmncm1100m000) session, select the order origin. The order origin can be:

• Service
• Maintenance Work
• Batch Repair
• Service Call