Depot Repair

Four types of item transactions can be handled within any maintenance sales order:

• Part maintenance: When a part comes back for repairs, you create a part repair transaction. You must receive the part into a warehouse to successfully carry out repair activities as a part of depot repair. A linked work order is required when repairs are implemented through work orders.
• Part delivery: If parts must be delivered to a customer, you use a part delivery line to handle the delivery. Customers may require new or upgrade type subassemblies or additional parts.
• Part receipt: Parts are returned for a variety of reasons, for example, if they are rejected or defective. Outdated parts might also be sold back at reduced prices. You use part receipt lines to manage the return of parts. When a part is exchanged, the parts receipt line and parts delivery lines are combined.
• Part loan: When a part is not available, you can provide the customer with a part to use on a temporary basis. If the service office decides that the customer does not need to return the part, you can convert the part loan line to a part delivery line.
  • Project pegging in depot repair

    You can implement cost pegging in the depot repair. You can peg the service cost to a project, element and/or an activity. To peg a project, specify the project, element, and/or activity information for the call, the contract, the maintenance sales quotation, maintenance sales orders or work orders.

  • Service costing break hierarchy and search path

    The project, element and activity are retrieved from the costing breaks data defined in Project. To retrieve the costing breaks, a hierarchy for the various cost types is followed by LN.

  • Project pegging costing breaks in depot repair

    The costing break functionality allows you to collect costs at different physical breakdown levels for depot repair to redirect costs from project peg for service contract to another project peg.

  • Transfer orders for depot repair - using warehouse or location

    All the items scheduled for repair are received in the central warehouse. The repair is performed by a repair center that may be situated at some other location. Therefore a transfer order is required to move the item from the central warehouse to the warehouse of the repair center. After repair, the item is returned to the central warehouse, from where the item is shipped to the customer. In Depot Repair, the transfer of item from and to warehouse (center warehouse and repair center) can be executed using:

    • warehouse
    • location
    • both warehouse and location
  • Transfer orders for depot repair - using both warehouse and location

    In depot repair, both warehouse and location can be used to store the item. A transfer order is generated to move the item between the location warehouse and central warehouse.

  • Handling return of maintenance item(s) and non-consumed items in MSC

    In maintenance sales order control, for the part lines, the Order Status can be set to Completed only when the linked work order Status is set to Closed or Canceled and the maintained item is (are) sent back to the customer. Hence, the Work Order Costs - coverage lines are created before the part maintenance line are Costed.

• Material allocations, delivery types, and work order (activity) status

  Work order material resource lines are created when status of a work order or work order activity is free, planned, released, and completed.

• Subcontracting work order

  A single company may not deliver the entire range of services. In which case, the company may subcontract the entire service of a product to a subcontractor. In LN, you can enter into a subcontracting agreement with the supplier to carry out the required services as specified in the work order. You must define a cost or service item and a subcontractor on the work order to identify that the work order is subcontracted.

• Templates

  To ease work/repair order preparation, templates can be used. With the aid of the reference activities, you can compose a routing, which means that reference activities are copied and put in sequence. You can copy this routing to the work order.

• Work order structure

  The carrier for work to be implemented in LN Service is the work order. Work orders can be created in the following ways:

  • A work order is created when the item to repair is received, which is triggered by the maintenance sales order.
  • A user manually creates the work order.
  • A work order is generated in a batch for similar items owned by the organization (internal items) that are defective. This feature is applicable only when the item is serialized in inventory. These work orders are called batch repair work orders. The batch process generates a work order for each item. Work order resource lines with the Batch Repair delivery type are created for the defective serialized items.
• Cancel work order activity

  You can cancel work order activities linked to a work order. The work order activities can be canceled only if no actual costs are available on work order activities and the Work Order Activity Status is set to Planned or Released or Completed or Signed-Off in the Work Order Activities (tswcs2110m000) session. After canceling a work order activity, you can only post the work order activity to history.

• Internal subcontracting for depot repair

  It is possibility to create the internal invoice on costing the maintenance work order. When a product is defective, the customer requests a repair and sends the product to the service department. The service department repairs the product, but some part of the repair is subcontracted to another repair center. Because the subcontracted service center belongs to another legal entity, an internal invoice is required to cover the repair costs incurred by the subcontracted repair center. This internal invoice can be based on the actual material used, actual hours booked, and actual other costs such as transportation costs.

• Internal commercial rates

  For internal pricing, commercial prices can be used for material and labor. Also, a commercial single fixed price can be specified. This is a fixed repair rate to be paid, on the actual material used and hours spent.

• Handling return of maintenance item(s) and non-consumed items in WCS

  The maintenance item and the non-consumed material is returned to the warehouse after the work is completed. When the Status of the work order is set to completed in the Work Orders (tswcs2100m000) session, the warehouse orders are created to facilitate the return. These warehouse orders must be logistically and financially processed before the work order can be closed.

• Subcontracting with material flow for Depot Repair

  When a subassembly is subcontracted, an outgoing subassembly is created with Action Outgoing Subassembly set to To Subcontractor in the Work Order Outgoing Subassemblies (tswcs4150m000) session. When this subassembly is processed, a subcontracted activity is created. When this subcontracting activity is executed with material flow, the item specified on the header of the maintenance work order and the subassembly can be subcontracted using an outgoing subassembly.

• A parts (material) flow to the subcontractor and a broken part flow from the subcontractor

  Material can also be sent to the subcontractor. This material is created/generated as Work Order Material Resources (tswcs4110m000) lines, linked to the subcontracted activity. Consequently, this material can only be added after processing the outgoing subassembly (when the subcontracted activity is created), and before the subcontracted activity is released. The required material can also be added to the reference activity linked to the outgoing subassembly.

• Subcontracting flows

  A Maintenance Work Order (MWO), generated from a part maintenance line, is released when an item is shipped from the warehouse to the service department. In case the item is subcontracted, following scenarios are possible:

  • Planned subcontracting
  • Ad hoc subcontracting
• To Revert Outgoing Subassembly Actions

  When you process an outgoing subassembly, the process of creating a warehouse order, a subcontracted activity, and an incoming subassembly is initiated. The status of the outgoing subassembly is set to processed.