Service Order Control

	Service Order Control This topic describes the remaining differences between Infor LN 10.3 and Infor LN 10.4 in Service Order Control. New and changed functionality History Service Engineer Assignment The following fields are added to the Service Engineer Assignments (tssoc2505m000) session: Origin Use Engineer Calendar for Planning Activity Duration Travel Duration Service Order Activities The Planned Activity field is added to the Service Order Activities (tssoc2110m000) session. Field Change Order The Order Type field is added to the following sessions: FCO Lines (tssoc5110m000) Field Change Orders (tssoc5100m000) Field Change Order (tssoc5600m000) Generate Orders (tssoc5220m000) A new session, Field Change Order (tssoc5600m000) is added to create, view, and maintain the field change order lines. The Generate Service Order session is renamed to Generate Orders (tssoc5220m000) sessions. The Field Change Order field is added to the Supplier Claim Request(tscmm1114m000) session. In the context of coverage of service order costs, term 'Other' renamed to 'Goodwill' The Cost Amount Other Cost and the Sales Amount Other Cost field are renamed to Cost Amount Goodwill and Sales Amount Goodwill in the following sessions: Service Order Actual Material Costs (tssoc2121m000) Service Order Actual Material Costs (tssoc2121m100) Service Order Material Costs (tssoc2122m000) Service Order Actual Labor Costs (tssoc2131m000) Service Order Labor Costs (tssoc2132m000) Service Order Actual Other Costs (tssoc2141m000) Service Order Other Costs (tssoc2142m000) Add serialized item to the service order header The following fields are added to the Service Orders (tssoc2100m000) session: Warranty Warranty Type Serial Number Item The following fields are added to the Service Order (tssoc2100m100) session: Item Serial Number A new session, Service Order - Lines - Synchronization (tssoc0280m000) is added to synchronize the service order header data with the activity lines and the material cost lines, when the header data is modified. A new session, Create Service Order (tssoc2202m000) is added to create a service order for the specified data. Owner versus user of serialized items The following fields are added to the Service Order Parameters (tssoc0100m000) session: Allow to use Sold-to BP instead of Installation Owner on receipt Allow to use Installation Owner instead of Sold-to BP on issue Allow Installation Owner to be different from Inventory Owner Service Engineer Assignments - CRM Appointments synchronization A new session, Service Assignment Parameters (tssoc0101m000) is added to define the parameter settings for the integration between service assignments and appointments defined in CRM. The following fields are added to the Service Engineer Assignments (tssoc2505m000) session: Planned Start Time Planned Finish Time Travel Distance added to Engineer Assignments The Travel Distance field is added to the Service Engineer Assignments (tssoc2505m000) session. Header fields for service orders and maintenance sales orders for financial purposes. The following fields are added to the Service Orders (tssoc2100m000) session. Sales Area Payment Method Material Availability The following fields are added to the Service Order Parameters (tssoc0100m000) session: Material Issue Constraint Check Material Availability The Material Issue Constraint is added to the following session: Service Orders (tssoc2100m000) Service Order (tssoc2100m100) Service Order Activity - Lines (tssoc2110m100) Service Order Activities (tssoc2110m000) Service Order Estimated Material Costs (tssoc2120m000) Service Order Actual Material Costs (tssoc2121m000) Service Order Actual Material Costs (tssoc2121m100) The following sessions are introduced: Service Engineer Assignments - Depot Repair (tssoc2505m200) Groups for Service Orders and Work Orders (tsspc3100m300) Groups for Service Orders and Work Orders - Resource Requirements (tsspc3604m700) Groups for Service Orders and Work Orders - Proposed Resources (tsspc3604m800) The following fields are added to the Service Order Parameters (tssoc0100m000) session: Preferred Engineer of Header is default for Activity Use Engineer Calendar for Planning Assignments are Mandatory The following fields are added to the Service Order Activities (tssoc2110m000) and Service Order Activity - Lines (tssoc2110m100) sessions: Preferred Engineer Service Car The Ownership field is added to the following sessions: Service Order Estimated Material Costs (tssoc2120m000) Service Order Actual Material Costs (tssoc2121m000) Service Order Material Costs (tssoc2122m000) The Check Assignments check box is added in the Release Service Orders (tssoc2200m000) session.