Service

This topic lists the differences topics between Differences Infor LN 10.3 and Differences Infor LN 10.4 in Service.

New or changed functionality is described in these topics:

  • Use Diagnostics parameter
  • Default priorities for a call
  • Usability for Field Service and Depot Repair
  • Service - QM Integration
  • Generate Claim from FCO
  • Transfer order in depot repair
  • Physical Breakdown Modeling Improvement
  • Financial ownership in Service
  • Handling return of items in Depot Repair
  • Update physical breakdown structures
  • Historical currency rates in Service Contract Revenues
  • Handling serialized item during service order creation
  • Subcontracting with Material Flow - Depot Repair and Field Service
  • Reference Activity Based Pricing
  • Planned Inventory Transactions for Planned Activities
  • Workload Leveling for Group Planning
  • Service Engineer Assignments - CRM Appointments synchronization
  • Warehouse Transfer Orders and PIT
  • Geographical Workload Distribution
  • Material availability checks
  • Owner vs user of serialized item

Remaining differences are described by these areas:

  • Activity Management
  • Call Management
  • Claim Management
  • Configuration Management
  • Contract Management
  • Maintenance Sales Control
  • Master Data Management
  • Service Order Control
  • Service Planning
  • Work Order Control