Service

New or changed functionality is described in these topics:

• Use Diagnostics parameter
• Default priorities for a call
• Usability for Field Service and Depot Repair
• Service - QM Integration
• Generate Claim from FCO
• Transfer order in depot repair
• Physical Breakdown Modeling Improvement
• Financial ownership in Service
• Handling return of items in Depot Repair
• Update physical breakdown structures
• Historical currency rates in Service Contract Revenues
• Handling serialized item during service order creation
• Subcontracting with Material Flow - Depot Repair and Field Service
• Reference Activity Based Pricing
• Planned Inventory Transactions for Planned Activities
• Workload Leveling for Group Planning
• Service Engineer Assignments - CRM Appointments synchronization
• Warehouse Transfer Orders and PIT
• Geographical Workload Distribution
• Material availability checks
• Owner vs user of serialized item

Remaining differences are described by these areas:

• Activity Management
• Call Management
• Claim Management
• Configuration Management
• Contract Management
• Maintenance Sales Control
• Master Data Management
• Service Order Control
• Service Planning
• Work Order Control