Service subcontracting

If an organization that is responsible for maintenance, upgrades, or repairs, allots another company (the subcontractor) to maintain, repair, or upgrade the item, you can generate a purchase order from Service. The supply of the item that must be repaired, or the components, is not supported.

Service subcontracting with and without material flow is available for purchase requisitions, requests for quotation (RFQs), and purchase orders.

To hire a subcontractor to maintain, repair, or upgrade an item, you must first specify the activities for the work order or service order in Service from which a purchase requisition or purchase order can be generated in Procurement. For depot repair and field service, material can be supplied to the subcontractor. For depot repair, the item can also be supplied.

Lot-controlled and serialized items can be sent to the subcontractor, even if the item is customer owned. If the service activities must be performed at the customer's address, and not at the subcontractor's address, the supply orders can be shipped to a specific address, instead of to the administrative warehouse's address. To select the best combination of subcontractor and price, you can use a request for quotation (RFQ) that results from a converted subcontracting purchase requisition, generated by Service.

To retrieve service subcontracting prices, you can specify pricing data specific to service subcontracting.