Troubleshooting

Cross-docking
I cannot enable cross-docking in the Warehouse - Item (whwmd2510m000) session.

Make sure to select the Dynamic Cross-docking check boxes in the following sessions:

  • Inventory Handling Parameters (whinh0100m000)
  • Warehouses (whwmd2500m000)
  • Items - Warehousing (whwmd4500m000)
I created a cross-dock order and a cross-dock order line, but received goods are still not cross-docked. Goods are in bounded instead.

The cross-dock order line must be approved before inbound advice. This can be done in several ways:

  • Approve the order line manually in the Cross-dock Order Lines (whinh6110m000) session.
  • Approve the order line using the Approve Cross-dock Order Lines (whinh6210m100) session.
  • Select the Automatically Approve Cross-dock Order Lines check box in the Warehouse - Item (whwmd2510m000) session.

The following also applies:

  • Specific outbound lot must match inbound lot, when using lots in inventory.
  • Outbound and inbound effectivity unit must match.
  • Specific outbound serial must match inbound serial, when using serials in inventory.
  • Inbound package definition must match outbound package definition, if package definition has been defined on the outbound line.
  • Is the Unit Binding check box selected in the Outbound Order Lines (whinh2120m000) session?
I expected a cross-dock order to be created when releasing my order to warehousing, but this does not happen.

In the Warehouse - Item (whwmd2510m000) session, check the following settings and fields:

  • Dynamic Cross-docking
  • Generate Cross-dock Order when Releasing Order to Warehousing
    If set to Never, no cross-dock order will be created anyhow. If set to When Time Phased Inventory Shortage, there might be enough time-phased inventory, so no cross-dock order will be created.
  • Minimum Cross-dock Quantity/ Maximum Cross-dock Quantity
    If the expected cross-dock quantity lies outside these boundaries, no cross-dock order will be created. Note: this also applies if the maximum cross-dock quantity is zero!

If you are trying to cross-dock lots not in inventory or serials not in inventory, in the Default Order Types by Origin (whinh0120m000) session, check the following setting:

  • Create Shipment
    If set to Never for your order type/origin/ship from/ship to combination, no cross-dock order will be created. To enable this, select Always or Cross-docking Lot/Serial.

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