The number used to identify the service order.
When you create a service order in the details session, you must select a series to assign the service order to. LN then generates a number for the service order.
Service Orders (tssoc2100m000)Use this session to view, maintain, or create service orders. Use the following options to view the related orders within the service package and the related orders originating from the packages such as Purchase, Manufacturing and Warehouse:
Graphical Browser Framework allows you to view Multi level relations of the orders. You can view the details using the following options:
Note To select multiple records, hold the CTRL key. Use the Recalculate Price/Discounts Entire Order option to retrieve the default prices of the cost and invoice lines related to the service order or activity line from the service contract. This option is disabled if the price of the related cost lines, activities and invoice lines cannot be modified.
Service Order The number used to identify the service order. When you create a service order in the details session, you must select a series to assign the service order to. LN then generates a number for the service order. Description If the service order is created for an external customer, this
field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order. Service Order Status The service order's current status. Installation Group The installation group for which the service order is created. Description The name or description of the Installation group. Department If the service order is for an internal customer, this field
displays your company's department that owns the service order's Installation
group. Default value The department specified for the Installation group in the Installation Groups (tsbsc1100m000) session. Sold-to BP If the service order is created for an external customer, this
field displays the name of the sold-to business partner. If the service order is created for an internal business partners, this field displays the description of the service department that carries out the service order. Sold-to BP The name of the business partner. Project If you create the service order for a project, in this field,
enter the project's code. Note Only PCS projects with status Active can be maintained. In addition, you can only maintain this field if the service order status is Free. In this field, users can also specify projects of type LN Project. Service Department The service department that carries out the service order. Default value The service department specified for the Installation group in the Installation Groups (tsbsc1100m000) session. Otherwise, the service department specified in the User Profiles (tsmdm1150m000) session. Financial Department Financial department. The financial department enables you to process financial transactions for an order in another financial company than the financial company of the sales office. Note
Default value
Tax Classification An attribute of order header and order lines that you can use
to define tax exceptions for the transactions. LN retrieves the
default tax classification from the invoice-from and invoice-to business
partners. Important! For example, you can use the tax classification to indicate the following:
Tax Classification The description or name of the code. Service Engineer The service employee who
implements the service order. Default value The service employee specified in the User Profiles (tsmdm1150m000) session. Note
Description The service engineer's name. Service Type The service type. Default value The service type specified in the Service Order Parameters (tssoc0100m000) session. You can specify default service types for service orders that are generated in the following ways:
Order Procedure Classifies the nature of the service activities that are
required. In Service two
procedures are predefined: Normal and Emergency. Default value The order procedure that is linked to the selected service type. Interrupted If this check box is selected, the service order has
been temporarily put on hold. Note You can only select this check box if the service order's status is Released. If you clear this check box, LN does not clear the Interruption Reason field, because this interruption reason can be used for information. Interruption Reason The service order's interruption reason. Canceled If this check box is selected, the service order has
been cancelled. Note You can cancel service orders in the Cancel Service Order (tssoc2204m000) session. Cancel Date The date on which the service order was cancelled. Note You can cancel service orders in the Cancel Service Order (tssoc2204m000) session. Blocked If this check box is selected, the service order is
blocked. Note You can specify blocking reasons in the Service Order Parameters (tssoc0100m000) session. If you select any blocking reasons, LN performs blocking checks on the service order each time you attempt to change the order's status. Cancel Reason The reason why the service order was canceled. Note The reason that appears in this field is the reason the user specifies in the Cancel Service Order (tssoc2204m000) session at service order cancellation. Cancel Text If this check box is selected, a text is present. Note The user enters this text in the Cancel Service Order (tssoc2204m000) session at service order cancellation. Consolidate Travel cost If you select this check box, the following cost lines are
created in the Service Order Estimated Other Costs (tssoc2140m000) session:
Note You can select the check box only when you select the Consolidate Travel cost check box in the Service Order Parameters (tssoc0100m000) session. Order Text If this check box is selected, a text is present. Order Date The date and time at which the service order was entered in LN. Last Updated The date and time at which the service order's details were
last modified. Order Duration The time required to carry out the service order, which is the
duration of all the related service-order activities.
Travel Duration The amount of time the service engineer requires to travel to
the location where the service order is to be implemented. Default value The travel time specified for the service order's Installation group in the Installation Groups (tsbsc1100m000) session. Planned Start Time The time by which the service order must be started. Note
Planned Finish Time The time when service order is planned to finish. If you add a service order activity with a Planned Finish Time (PFT) that is later than the value you enter in this field, LN updates this field with the value of the activity's PFT. Note This field is available only for service orders with the status Free, Planned, or Released. Earliest Start Time The earliest time at which work on the service order is planned
to start. This date is used as the planned delivery date for allocating the required materials in a warehouse or as the planned delivery date for items to be purchased. Note
Latest Finish Time The time at which the service order is planned to finish at the
latest. Note
ATP Date The ATP date when the specific spare part is available in the
warehouse. Note When the ATP date is greater than the earliest start time then the earliest start time is set equivalent to the ATP date. The Planned Delivery Date is also changed to match the ATP date. The ATP date is not generated when:
ATP Check Indicates whether there is a change in the Planned Start Time and Appointment as a result of a
successful ATP check. Dispatch Time of the service order The time frame within which the service organisation must
provide a response to the customer. Travel Start Time The time at which the service engineer departs for the service
site to carry out the service order. Note You can only maintain this field if the order status is Released. Execution Start Time The actual time at which the service engineer starts work on
the service order. Note You can only maintain this field if the order status is Released. Execution Finish Time The actual time at which the service engineer completes work on
the service order. Note You can only maintain this field if the order status is Released. Coverage Time For contract, quotation, or warranty coverages, the date and
time as of which these coverages apply to the service order. Business Partner The code of the sold-to business partner. Address The address code of the sold-to business partner. Address The address of the sold-to business partner. Contact The sold-to business partner's contact. First Reference Any further reference information about the business partner
that you want to include with the service order. Note You can only maintain this field if the sold-to BP field is filled, and if the order status is Free or Planned. This field is available in the Released or Completed statuses if no actual cost lines are present for the order. Second Reference Any further reference information about the business partner
that you would like to include with the service order. Note You can only maintain this field if the sold-to BP field is filled, and the order status is Free or Planned. This field is available in the Released or Completed statuses if no cost lines are present for the order. Sales Representative The employee responsible for the service order. Line of Business A group of customers, suppliers, or employees that work in the
same business sector. Lines of business can be used as selection criteria when generating reports or inquiries of statistical and historical data. Default value The line of business specified for the sold-to business partner in the Sold-to Business Partners (tccom4510m000) session. Note You can only maintain this field if the order status is Free or Planned and if the Sold-to BP field is filled. Sales Price List The code of the price list linked to the
business partner and used to determine the service order's sales price. Default value The price list selected for the business partner in the Sold-to Business Partners (tccom4510m000) session. Service Contract If an active service contract covers the service order's
Installation group, the contract number appears in this field. Order Quotation If the service order is created from a transferred service
quotation order, the service order quotation's number appears in this field. Route The route entered on the originating order. The default value
is taken from the freight order header. Carrier The carrier that is to receives the goods on the current
freight order line. The value in this field is taken from the freight order
header. The carrier that you enter in this field is overruled if the load building engine finds other carriers that offer lower prices and/or provide a better planning scope. If you do not enter a carrier in this field, the load building engine selects a carrier. If the carrier entered in this field is not to be overruled by the load building engine, select the Carrier Binding check box. Business Partner The ship-to business partner who
receives the service order's material requirements. Address The ship-to business partner's address code. Contact The ship-to business partner's contact. Default value The contact specified for the business partner in the Invoice-to Business Partners (tccom4512m000) session. Delivery Terms The delivery terms as retrieved from the Delivery Terms (tcmcs0141m000) session. This field is used as an informative field that can be sent to the Warehousing Package for the Shipment / Receipt related agreements made between supplier and customer.
Description The description or name of the code. Point of Title Passage The point of title passage, as retrieved from the Points of Title Passage (tcmcs0142m000) session. The point of title passage is the point of location at which the transition of responsibility of a consignment transfers from the supplier to the customer. In Service, the transfer is from the service company to the customer.
Description The description or name of the code. Location Address The address code of the location at which materials must be
received by the ship-to business partner. Address Address details. Country The country in which the above address is located. Coverage Type The service order's coverage type. Service Area The code of the service area in which the
service order is carried out. Default value The code of the service area selected for the service order's Installation group in the Installation Groups (tsbsc1100m000) session. Note You can only maintain this field if:
This field is available in the Released or Completed statuses if no actual cost lines are present for the order. Service Car The service car the service engineer uses to drive to the
service site. Default value The service car related to the service employee. If a service engineer is related to the service order when you run the Run Global SRP (tssoc2260m000) session, this field is filled by default. Note
Blank Order Sheet If the service engineer uses prenumbered blank sheets to record
the service order's cost specifications, in this field, you must specify the
number of the sheet on which the service engineer records the service order's
cost. Note You can only maintain this field if the order status is Released. Business Partner The service order's invoice-to business partner. Address The invoice-to business partner's address code. Contact The invoice-to business partner's contact. Default value The contact specified for the business partner in the Invoice-to Business Partners (tccom4512m000) session. Sales Type Users can maintain separate accounts based on sales type. Description The description of the sales type. Payment Terms The payment terms used to
invoice the business partner for the service order costs. Default value The payment terms assigned to the business partner in the Invoice-to Business Partners (tccom4512m000) session. Late Payment Surch. The code of the late payment surcharge that
applies to the service order's costs. Total Invoice If this check box is selected, and you change the
service order status to Costed, LN posts all actual cost
lines to Invoicing simultaneously. Default value Selected. If this check box is cleared, the actual cost lines can be separately approved and posted to Invoicing. You can use this setting if, for example, a service order takes a long time to finish and accelerated invoicing is required. You can also post the actual cost lines to Invoicing if you change the service order status or the service-order activity status to Costed. Note
Invoice Text If this check box is selected, a text is present. VAT Based On If this check box is selected, VAT calculation is based on goods or
services. Allowed values Note LN determines the defaults for the tax country and the tax code based on the option you choose. Currency The currency used to express the service order's costs. Default value The invoice-to business partner's currency. Exchange Rate Type The exchange rate type to which the currency belongs. Exchange
rate type is a method used to group currency exchange rates. You can assign
currency exchanges to various invoices, to business partners, and/or to
numerous types of transactions, such as Purchase Sales and so on. Rate Determiner The method used to fix the currency rates for a service order's
costs when the rates are expressed in a currency other than your company's home
currency. Rate/Rate Factor The defined currency rate. Business Partner The pay-by business partner who
pays the costs of the service order. Address The address code of the pay-by business partner. Contact The code of the pay-by business partner's contact. Default value The contact specified for the business partner in the Pay-by Business Partners (tccom4514m000) details session. Pricing Contract The contract linked to the service order line for which
contract price is defined. Pricing Contract Change The number that identifies the active contract change number at
the time of linking. The order uses the contract terms that are activated for
this contract change number. Pricing Method The pricing method that LN uses to invoice the service order. Note If the Pricing Method field is set to Fixed Repair Price, a record is crated in Service Order Fixed Prices (tssoc2115m000) session. Allowed values Fixed Price The fixed price available for the service order. Note This option is enabled only if the Pricing Method field is set to Fixed Repair Price. This option is visible only if the Use Fixed Repair Prices in Service Orders check box is selected in the Service Order Parameters (tssoc0100m000) session. Price Origin The price origin of the fixed price. Allowed values Pricing Contract Line Contract configuration line linked to the service order line
for which contract price is defined. Project The code that uniquely identifies the project to which the service order/service order activity line is
linked. Description The description or name of the code. Contract Ignored If this check box is selected/cleared, the following are the
possible scenarios:
Note This is a display field. This field is visible only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) session. Travel Planning Method The method that indicates whether the travel planning is based
on service order header or service order activity line. Allowed values Note If this field is set to Not Applicable, the value is defaulted from the Service Types (tsmdm0130m000) session. If this field is set to a value other than Not Applicable, the value is defaulted from the Service Order Parameters (tssoc0100m000)
Perform ATP check Performs the ATP check for the selected service order and updates the
ATP date. In case the item, quantity, warehouse or delivery date are changed then the ATP check is performed again and the ATP date is updated. Related topics View Details Starts the service order details session. Insert Creates a new service order. Service Order Activity - Lines Starts the Service Order Activity - Lines (tssoc2110m100) session, in which you can view,
maintain, or create activities for the selected service order. Estimated Costs Use this option to maintain and view the estimated costs of
material, labor, and other costs. Actual Costs Use this option to maintain and view the actual costs of
material, labor, and other costs. Hours Accounting Use this option to maintain hours accounting for the service
order. Blocking Reasons If you use this option and you enter the planned end date, the
planned start date is calculated backwards by activity duration, travel
duration, and availability by calendars. The calendars are selected from the
serialized items, if specified, otherwise from the Installation group. If no
calendars are defined for the relevant durations, an error message is given. If
the planned end date is not calculated, no activities are planned. Assignments List Starts the Service Engineer Assignments List (tssoc2505m000) session. Global SRP... Use this option to run Global SRP on the Service
Order. Release Service Orders Starts the Release Service Orders (tssoc2200m000) session. The
service order activities you select are release independent of the header
status, which can be Free or Planned. The status of the service activities that
are not selected for release remain unchanged. Release Use this option to change the status of the service order from Free to Released. The service order activities you select are
release independent of the header status, which can be Free or Planned. The
status of the service activities that are not selected for release remain
unchanged. Complete... Use this option to change the status of a service order from Released to Completed. Cost... Use this option to calculate the cost for the service
order. Dispatch Control Starts the Dispatch Control (tssoc2105m009) session. Close Service Orders and Copy to History Starts the Close Service Orders and Copy to History (tssoc2201m000) session. Issue Stock for Order Issues stock from the warehouse. Deferred Emergency Service Orders Starts the Deferred Emergency Service Orders (tssoc2502m000) session. Propagate Tax Settings Creates or restores uniform tax settings. Online Margin Control Displays the estimated or actual cost lines for the service
order in the Service Order Online Margin Control (tssoc4500m000) session. Print Draft Invoice Use this option to print the draft invoice before service order
is invoiced. This option is enabled if:
Note
View Tree Shows the service order and its associated service order
activities in a graphical manner. Installation Group Shows the Installation group for which the service order is
created. Determine Start If you use this option and you enter the planned end date, the
planned start date is calculated backwards by activity duration, travel
duration, and availability by calendars. The calendars are selected from the
serialized items, if specified, otherwise from the Installation group. If no
calendars are defined for the durations concerned, an error message appears. If
the planned end date is not calculated, no activities are planned. Determine Finish If you use this option and you enter the planned start date,
the planned finish date is calculated forwards using activity duration, travel
duration and availability by calendars. The calendars are selected from the
serialized items, if specified, or else from the Installation group. If no
calendars are defined for the specified durations, an error message appears. If
the planned start date is not calculated, no activities are planned. Cost... Displays the project details of the service order. Update Engineer and Location Address Use this option to replace or update engineer and location
address. Starts the Update Engineer and Location Address (tscfg2700m000) session. Print Service Order Online Margin Prints the service order online margin. Print Service Orders Prints the service orders. Print Service Order Documents Prints the service order documents. Print Blank Service Order Sheets Prints blank service order sheets. Related Orders To Starts the Graphical Browser Framework that displays the orders
which originate from the current order. Related Orders From Starts the Graphical Browser Framework that displays the orders
from which the current order originates from. Fixed Prices Starts the Service Order Fixed Prices (tssoc2115m000) session This option is enabled only if the Pricing Method field is set to Fixed Repair Price. This option is visible only if the Use Fixed Repair Prices in Service Orders check box is selected in the Service Order Parameters (tssoc0100m000) session. Link / Unlink Contract Allows the user to link or unlink the service contract with the
pricing terms.
Recalculate Price/Discounts Entire Order Starts the Price and Discount Recalculation (tssoc2240m000) session. Service Order - Lines - Synchronization Starts the Service Order - Lines - Synchronization (tssoc0280m000) session.
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