To complete service order activities

Use this process to set the service order status to Completed.

How to complete the Service Order
Step 1. Select Service order

Select the service order for which activities are completed by the service engineer, from the Service Orders (tssoc2100m000) session.

Step 2. Select the activities

Select the activities for which status must be set to Completed from the Service Order - Lines (tssoc2100m100) session. On the Specific menu, click Complete to set the service order activities status to Completed. If more than one activities are present for the service order, you must set the status of each activities to completed.

Step 3. Completed

When all the activities are set to Completed, the service order status changes to Completed.

Preliminary Checks

Before a service order activity status is set to Completed, LN checks the following:

  • All related warehouse orders must be Completed.
  • All related purchase orders must be Completed.
  • The service-order activity status must be Released.
What attributes gets affected?

If the service order activity is Completed, LN carries out the following actions:

  • Return material (RMA) deliveries are created for items that are indicated as Repairable, using the Repairable check box in the Items - Service (tsmdm2100m000) session.
  • For the relevant delivery types, parameters are available in the Service Order Parameters (tssoc0100m000) session to control the automatic generation of return deliveries for non-consumed spare parts. These parameters are:

If the service order activity is Completed, LN carries out the following actions:

The quantity of a spare part to be returned is calculated by subtracting the actual delivered quantity from the estimated quantity. If an activity is Completed, LN generates the warehouse orders for the quantity to be returned.

Automatic return deliveries are possible for the following delivery types:

  • From Warehouse: For external service type a warehouse transfer is generated. For internal service type the warehouse order is defined as planned receipt.
  • From Warehouse by Transport: A warehouse transfer order must be generated.
  • By Purchase Order: A warehouse transfer order must be generated.