Warranties

Warranty and warranty templates

A warranty is a guarantee that a component is repaired free of charge or at reduced costs if the component does not work according to the agreed specifications, within the specified period.

A warranty can be created in the Warranty Templates (tsctm0120m000) session. You can also define the warranty terms in this session.

In the Warranties (tsctm0120m000) details session, you can define the following:

  • Terms effectivity
  • Warranty type
  • Currency
  • Template validity

You can link the warranty to:

Serialized item warranty

A warranty becomes active when it is linked to a serialized item and the delivery date or operational date of the serialized item is specified. The duration of the warranty can be modified. The warranty type, the operational date, or the delivery date determines the start date of the warranty. The warranty term with the longest validity duration determines the expiry date of the serialized item's warranty.

You can define coverage terms for the warranty by selecting the Coverage Terms option from the Coverage Terms menu. In the Warranty Coverage Terms (tsctm1120m500) session, you can define:

If you link a warranty to a (top) serialized item, the above-mentioned terms also apply to the (top) serialized item and the serialized items in the physical breakdown. The warranty terms of the (top) serialized item can be customized.

To customize a serialized item's warranty terms
  1. In the Serialized Items (tscfg2100m000) session, select the appropriate serialized item line.
  2. On the Coverage tab, click the button next to the Template field to access the Warranty Coverage Terms (tsctm1120m500) session. You can add, change, or delete warranty terms in this session.
Generic warranty

You can maintain generic warranty in the Generic Warranties (tsctm5100m000) session. When you create a new generic warranty using the warranty template, the coverage and cost terms specified in the template are copied to the generic warranty.

You can link a generic warranty to:

  • A default item data in the Items - Service Defaults (tsmdm2105m000) session.
  • A service item in the Items - Service (tsmdm2100m000) session.
  • A service type in the Service Types (tsmdm0130m000) session.
  • A serialized item in the Serialized Items (tscfg2100m000) session.
  • A service order in the Service Orders (tssoc2100m000) session.
  • A call in the Call (tsclm1100m000) session.
  • A maintenance sales order in the Maintenance Sales Orders (tsmsc1100m000) session.
  • A maintenance sales quotation in the Maintenance Sales Quotations (tsepp1100m000) session.

You can link a generic warranty to service order/maintenance sales order cost lines. You can use the warranty templates to generate the coverage terms. You can define the generic warranty or the warranty template applicable to the serialized item in the Items - Service (tsmdm2100m000) data. LN defaults the warranty either from the Service Types (tsmdm0130m000) or from the Serialized Items (tscfg2100m000) session.

Note
  • In case warranty coverage allocations are defined on the coverage terms, you cannot change the warranty template in the Generic Warranties (tsctm5100m000) session.

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