Employees - Service (tsmdm1140m000)

Use this session to list and maintain details of service employees.

In the details session, service employees selected from the Employees - General (tccom0101m000) session, can be linked to a service area and a service car, and have their planning details (supervisor, maximum daily overtime, labor costs) and paging information listed.

On the appropriate menu you can start the following sessions:

  • Service Employee - Skills (tsmdm1135m000)- Use this session to list the skills of a selected service employee.
  • Service Employees by Supervisor (tsmdm1543m000)- Use this session to display the list of employees to whom the selected employee is the supervisor of.
  • Service Area - Service Employees (tsmdm1542m000)- Use this session to display a list of service employees who work in the same service area.

 

Service Employee
Person(s) working for the service department.
Note

Only employees whose departments are defined as service centers, are allowed.

Service Department
The code of the service department that the service employee works for.
Service Department
The name or description of the service department.
Service Area
The code of the service area that the service employee works in.

Related topics

Service Area
The name or description of the service area.
Service Car
The service car that the employee uses to carry out field service.
Service Car
The name or description of the service car.
Supervisor
The code of the service employee's supervisor.

Selected from the Employees - Service (tsmdm1140m000) session.

Note

Avoid looping: an employee cannot be the supervisor of his own supervisor.

Supervisor
The name of the service employee's supervisor.
Maximum Overtime per Day
The maximum number of extra hours (that is, outside normal hours) the service employee can work per day.
Note

Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session.

Sales Rate
The rate the customer is charged for any overtime work done by the service employee (outside normal working hours).
Labor Rate
The labor rate of the service employee.
Cost Rate
The overtime rate of the service employee.
Cost Rate
The monetary unit in which the cost price is expressed.
Sales Rate
The monetary unit in which the sales price is expressed.
Pager Enabled
If this check box is selected, the pager is enabled.

If this check box is cleared, the pager is inactive.

Assignment
The service engineer's current assignment.
Assignment
The description of the assignment.
Notes
Enter additional text as required.
Last Updated
The date and time when this information was last modified.