Service Resolution History - Failure Analysis (tsclm4100m000)

Use this session to display Service Resolution History - Failure Analysis of Service Orders, Maintenance Sales Orders and Work Orders.

 

History Date
The Date and Time on which the Failure Analysis was posted to History.
Order Number
Order Number refers to service order number or maintenance sales order Number or work order Number.
Activity
The smallest unit of activity that can be carried out for a, Service Order, Maintenance Sales Order or Work Order. The activity-line number enables you to define more than one activity for an order.
Line Number
Line number of an Item.
Line Number
The description or name of the code.
Sequence Number
The number that identifies a data record or a step in a sequence of activities. Sequence numbers are used in many contexts. Usually LN generates the sequence number for the next item or step. Depending on the context, you can overwrite this number. You can sometimes influence the numbering by setting the corresponding parameters.
Item
The item or serialized item on which failure has been reported.
Serial Number
The serial number of the serialized item.
Problem
The real problem determined by the service or support engineer.
Solution
The definitive solution as determined service/support engineer, which solved the actual problem.
Reference Activity
The reference activity that must be carried out.
Reference Activity
The description or name of the code.
Failure Reason
Failure Reasons of an Item.
Failure Date
Failure Date of an Item.