| | Calculating ratings for subjective criteriaIf you do a full update
of the vendor ratings in the Update Vendor Rating (tdpur8850m000) session, the calculation of the ratings for the subjective criteria is the
third stage in the vendor rating calculation procedure. LN completes the following steps: - Retrieves the subjective values per business partner from the Questionnaire Results (tdpur8193m000) session.
- Assigns the percentage values, which are stated in the Vendor Rating Subjective Values (tdpur8192m000) session, to the corresponding
subjective values.
- Calculates the average rating for each subjective criterion per
business partner.
The overall rating of a
business partner/subjective criterion combination is calculated as follows: Overall rating per criterion = SUM / OCC
| SUM | All percentage values that are assigned to one
business partner/subjective criterion combination. |
|---|
| OCC | The number of times that percentage values are assigned
for the business partner/subjective criterion combination.
A not applicable value is not taken into account. |
|---|
Example 1 A business partner is rated on two subjective criteria by
several employees: - CS = Customer service
- DS = Delivery service
| Subjective Criterion | Subjective Value | % value | Employee |
|---|
| CS | Average | 50 | Arthur | | DS | Excellent | 80 | Arthur | | CS | Good | 60 | Bob | | DS | Good | 60 | Bob | | CS | Poor | 40 | Carol | | DS | Not applicable | ** | Carol |
The overall ratings for the business partner/subjective
criterion combination are: - CS = (50 + 60 + 40) / 3 = 50%
- DS = (80 + 60 ) / 2 = 70%
After the calculation, LN writes the ratings to
the following sessions: - Vendor Ratings by Period (tdpur8102m000)
- Vendor Ratings by Criterion (tdpur8102m100)
Example 2 The same example is used as stated above, but this time the
subjective criterion CS contains three subcriteria. The subcriteria have the
following weightings: | Subcriteria | Weighting |
|---|
| Flexibility | 0.4 | | Call Handling | 0.2 | | Support | 0.4 |
The following percentage values are assigned: | Subjective Criterion | Subjective Value | % Value | Employee |
|---|
| Flexibility | Average | 50 | Arthur | | Call Handling | Excellent | 80 | Arthur | | Support | Poor | 40 | Arthur | | DS | Excellent | 80 | Arthur | | Flexibility | Good | 60 | Bob | | Call Handling | Average | 50 | Bob | | Support | Good | 60 | Bob | | DS | Good | 60 | Bob | | Flexibility | Poor | 40 | Carol | | Call Handling | Excellent | 80 | Carol | | Support | (not appl.) | 0 | Carol | | DS | (not appl.) | 0 | Carol |
To calculate the overall ratings LN calculates the overall ratings for the business partner/subjective criterion
combination. - Flexibility = (50+60+40)/3 = 50%
- Call Handling = (80+50+80)/3 = 70%
- Support = (40+60)/2 = 50%
- DS = (80+60)/2 = 70%
To calculate the rating of the parent subjective
criteria Parent criteria rating = sum (child criteria % values *
weightings) - Flexibility = 50% * 0.4 = 20
- Call handling = 70% * 0.2 = 14
- Support = 50% * 0.4 = 20
- CS rating = 20 + 14 + 20 = 54%
To write the ratings After the calculation, LN writes the ratings to
the following sessions: - Vendor Ratings by Period (tdpur8102m000)
- Vendor Ratings by Criterion (tdpur8102m100)
| |