Claim Management

Use the Claim Management module to register, review and process claims received from customers. A claim can be based on documents such as invoices, service orders, maintenance sales orders, sales orders and even a sales schedule. Use this module to define what is claimed by the customer, related service department, responsible employee, internal text and whether the customer wants reimbursement of costs or parts. You can approve, cancel or reject the claim. You can also generate supplier claim through customer claim.