Introduction

The Maintenance Sales Control (MSC) module covers the functionality to register the request made by customers to the service provider. In case of requests related to repair of parts, the Work Control System (WCS) module controls the actual work implementation. You can also handle the receipt and delivery of spares, replacements or loaners with the Maintenance Sales Orders.

For Depot Repair, the Maintenance Sales Control (MSC) module has a close relationship with the Work Control System (WCS) module, which controls the work implementation. The Maintenance Sales Control procedures manage the R.A. processes and other maintenance sales processes.

You can handle four types of item transactions in any maintenance sales order:

  • Part maintenance
    If a part comes back for repairs, this process can be handled as a part-repair transaction. At this point, you must receive the part into a service customer owned warehouse to successfully carry out repair activities as a part of depot repair. A linked work order is required when the repairs are carried out through work orders, which you do using the WCS module. The part lines must await completion of work orders and further delivery into a planned warehouse, from which the item can be returned to the customer.
  • Part delivery
    If parts must be delivered to a customer, this delivery is performed through a parts delivery line. The customers might possibly require new or upgrade type subassemblies or additional parts. The parts delivery lines enable you to deliver these parts to the customers.
  • Part receipt
    You can use the part receipt lines to return defective or parts in good condition. Parts can be returned due to rejections or outdated parts can be sold back at reduced prices. By combining parts receipt and parts delivery lines, parts exchange is carried out. As a result, the customer receives a repaired or new part, while the service company owns the defective part. The opposite is true for part maintenance, for which the same part is returned to the customer.
  • Part loan
    During the absence of the part due to repair or due to the temporary nature of part use, the customer would require a loaner for short time which the customer can use for a limited amount of time and then return the part back.
  • Convert to part delivery
    In case the service department thinks that the loaned part need not be returned by the customer, for that item the Convert to Part Delivery option is used. You can invoice the customer for the delivered part.
  • Convert to part receipt
    In case the service department thinks that the part under maintenance cannot be returned to the customer ( Example not able to repair the part ), the Convert to Part Receipt option can be used. While costing, a credit note is generated.