Statistics- Problems and Solutions

When a call is solved or a Service Order Activity is completed, data in the Statistics - Problems and Solutions (tsclm3160m000) session is updated.

If the combination of

  • Serialized Item Group
  • Item
  • Service Item Group
  • Call Group1
  • Call Group2
  • Reported Problem
  • Expected Problem
  • Actual Problem
  • Expected Solution
  • Actual Solution
  • Reference Activity

is already present, the calculated count will increase by one.

If the combination not present, a new line is created in the Statistics- Problems and Solutions (tsclm3160m000) session with calculated count as one.

The Statistics data is used in the Probability Analysis.

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