| | To use overtimeTo use the overtime
functionality, you must define the following: - The Overtime check box
in the Service Orders (tssoc2100m000) session is intended for service applications on
which maintenance activities cannot be carried out during normal working time.
The check box is not inteded for call solution, which in urgent cases must be
carried out in overtime.
- On a service contract header, a
service-contract quotation, or a service-order quotation, you can also
specify that overtime is applicable. The consequence of using overtime is that
the customer usually must pay more. You can specify this when you select a
labor rate in which overtime costs are calculated.
- If a service contract or
a service-order quotation is specified in the service order header, the
default value for overtime is copied from the service contract or the
service-order quotation.
- In the Employees - Service (tsmdm1140m000) session, you can specify the Maximum Overtime per Day
for a service employee.
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