The code that identifies the call.
Calls to be Invoiced (tsclm1519m000)Use this session to display calls that can be invoiced, which are the calls that have the status Solved or Accepted. Use the commands on the appropriate menu, or the buttons on the toolbar, to:
Call Number The code that identifies the call. Solution Time The time when the call status was changed to Solved. Spent Time [HHHH:MM] The total amount of time the support engineer spent solving the
call. This value, subject to constraints of the invoice interval, is used to
invoice the business partner. Reported Time The time when the call was reported. Invoice-to BP The business partner to which you send invoices. This usually
represents a customer's accounts payable department. The definition includes
the default currency and exchange rate, invoicing method and frequency,
information about the customer's credit limit, the terms and method of payment,
and the related pay-by business partner. Invoice-to BP The name of the business partner who will be invoiced for the
call. Service Contract The service contract covering
the call. Contract Type A way of categorizing contracts based on similarities and
shared characteristics. Each contract type is identified by an alphanumeric code of up to three characters. Warranty The warranty agreement covering
the call costs. Terms Expire On The date that the warranty agreement expires. Pricing Contract The pricing contract linked to the call. Note This is a display field. This field is visible only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) sessions. Pricing Contract Line Contract configuration line linked to the call for which
contract price is defined. Pricing Contract Change The contract change number linked to the call.
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