Function: Field change order entry

In this function, the user can manage all aspects of field change orders (product recall). A field change order is used in situations in which problems occur with particular components or models, which can lead to a great number of individual service orders for specific configurations under the clusters and serialized items that belong to the customers related to this item/model.

The objective of this process is to manage and control all aspects of field change orders (FCOs). A field change order is used in situations in which problems occur with particular components or models, which can lead to a great number of individual service orders for specific configurations of this model. After you enter a model for replacement, a search is carried out for the entered configurations whose objects are derived from that model, which generates object lines. The field change order is processed to a service order to be carried out.