Function: Call entry

In this function, internal and external customer requests can be registered and managed. Requests can be made by telephone, mail, e-mail, fax, EDI, or in person. After the cells are entered, the calls are routed to support centers, service orders, service contracts, or service configuration management. Service sales can also receive a request for a quotation. The concurrence of the work can be monitored based on the status of the registered request. This function can, therefore, be seen as pivotal for work registration and distribution.

The objective of this process is to register and manage internal and external customer requests. Requests can be made by telephone, mail, e-mail, fax, EDI, or in person. After the calls are entered, the calls are routed to support centers, service orders, service contracts, or service configuration management. Service sales can also receive a request for a quotation. The concurrence of the work can be monitored based on the status of the registered request.