Scope

The objective of this case is to describe which activities must be carried out to respond adequately to a request for a quotation for a customized product. High level product-engineering and process-engineering is required to complete the quotation. This quotation can result in an order if the customer agrees to the proposal.

For example, this case is common for project-industries types of organizations that produce customer-specified products, an example of which is industrial machinery and equipment manufacturing companies.

The process of the customer who is actually accepting the quotation is modeled in case Scope. This case also presents the production of the item, which is controlled using project management, and is delivered to the customer. The process of bidding and negotiating with the customer is not represented in any case.