Depot Repair

Maintenance Sales Control handles depot-related logistic and financial transactions. Maintenance Sales Control consists of features related to Return Material Authorization (RMA).

  • Maintenance sales orders

    Maintenance sales orders are used to plan, execute, and control the maintenance on customer-owned components, products, and the logistic handling of spare parts. These orders can be registered by entering them directly or transferring the orders from a call. Maintenance sales orders can also be created by transferring the maintenance sales order quotation to the maintenance sales order. Each maintenance sales order can handle a number of part lines.

    Four types of item transactions can be handled within any maintenance sales order:

    • Part maintenance: When a part comes back for repairs, you create a part repair transaction. You must receive the part into a warehouse to successfully carry out repair activities as a part of depot repair. A linked work order is required when repairs are implemented through work orders.
    • Part delivery: If parts must be delivered to a customer, you use a part delivery line to handle the delivery. Customers may require new or upgrade type subassemblies or additional parts.
    • Part receipt: Parts are returned for a variety of reasons, for example, if they are rejected or defective. Outdated parts might also be sold back at reduced prices. You use part receipt lines to manage the return of parts. When a part is exchanged, the parts receipt line and parts delivery lines are combined.
    • Part loan: When a part is not available, you can provide the customer with a part to use on a temporary basis. If the service office decides that the customer does not need to return the part, you can convert the part loan line to a part delivery line.
  • Project pegging in depot repair

    You can implement cost pegging in the depot repair. You can peg the service cost to a project, element and/or an activity. To peg a project, specify the project, element, and/or activity information for the call, the contract, the maintenance sales quotation, maintenance sales orders or work orders.

  • Service costing break hierarchy and search path

    The project, element and activity are retrieved from the costing breaks data defined in Project. To retrieve the costing breaks, a hierarchy for the various cost types is followed by LN.

  • Project pegging costing breaks in depot repair

    The costing break functionality allows you to collect costs at different physical breakdown levels for depot repair to redirect costs from project peg for service contract to another project peg.

  • Work order

    Orders that are used to plan, carry out, and control all maintenance on items in a maintenance shop or in a repair shop. A work order consists of at least one work order header, and can have a number of activities that must be carried out on a repairable service item.

  • Material allocations, delivery types, and work order (activity) status

    Work order material resource lines are created when status of a work order or work order activity is free, planned, released, and completed.

  • Subcontracting work order

    A single company may not deliver the entire range of services. In which case, the company may subcontract the entire service of a product to a subcontractor. In LN, you can enter into a subcontracting agreement with the supplier to carry out the required services as specified in the work order. You must define a cost or service item and a subcontractor on the work order to identify that the work order is subcontracted.

  • Templates

    To ease work/repair order preparation, templates can be used. With the aid of the reference activities, you can compose a routing, which means that reference activities are copied and put in sequence. You can copy this routing to the work order.

  • Work order structure

    The carrier for work to be implemented in LN Service is the work order. Work orders can be created in the following ways:

    • A work order is created when the item to repair is received, which is triggered by the maintenance sales order.
    • A user manually creates the work order.
    • A work order is generated in a batch for similar items owned by the organization (internal items) that are defective. This feature is applicable only when the item is serialized in inventory. These work orders are called batch repair work orders. The batch process generates a work order for each item. Work order resource lines with the Batch Repair delivery type are created for the defective serialized items.
  • Cancel work order activity

    You can cancel work order activities linked to a work order. The work order activities can be canceled only if no actual costs are available on work order activities and the Work Order Activity Status is set to Planned or Released or Completed or Signed-Off in the Work Order Activities (tswcs2110m000) session. After canceling a work order activity, you can only post the work order activity to history.

  • Internal subcontracting for depot repair

    It is possibility to create the internal invoice on costing the maintenance work order. When a product is defective, the customer requests a repair and sends the product to the service department. The service department repairs the product, but some part of the repair is subcontracted to another repair center. Because the subcontracted service center belongs to another legal entity, an internal invoice is required to cover the repair costs incurred by the subcontracted repair center. This internal invoice can be based on the actual material used, actual hours booked, and actual other costs such as transportation costs.

  • Internal commercial rates

    For internal pricing, commercial prices can be used for material and labor. Also, a commercial single fixed price can be specified. This is a fixed repair rate to be paid, on the actual material used and hours spent.