| | Claim ManagementIn Infor LN 10.2.1, you can register, review and process claims received from
customers. A claim can be based on documents such as invoices, service orders, maintenance sales orders, sales orders or a sales schedule. You can manually register a claim or copy a claim from the
original document or from a call. After a claim is registered and submitted,
you can approve, reject, or cancel the claim. For more information, refer to Customer claim process.
You can register, review and process supplier claims from a
customer claim, service order, maintenance sales order. A claim can be based on
documents such as invoices, service orders, purchase order or a purchase schedule. You can manually
register a claim or copy a claim from the original document. After a claim is
registered and submitted, you can approve, reject, or cancel the claim. For more information, refer to Supplier claim process.
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