Configuration Management

The scope of Configuration Control is to serve the customer, production, or planning department with accurate information on the configuration of assets, called the installed base. These assets can be serialized items owned by customers, or internally owned equipment. The Configuration Control consists of a multi-level configuration structure definition and handling. The functionality allows you to:

  • Describe how the configuration or asset is built up, such as assets components, or levels, as defined in the physical breakdown structure.
  • Define a warranty for an asset or component. Also define if repair warranty is applicable.
  • Define an item breakdown template.
  • Generate service configurations from Sales or Project, production bill of material in Manufacturing, or added directly to the configuration structure as a physical breakdown of serialized items. Customized items can also be copied using these processes.
  • Copy selected production bill of material as item breakdown structure.
  • Present a graphical overview of the configuration.
  • You can set up a physical breakdown to manage product configurations (breakdown structures) during service and maintenance activities. The physical breakdown is used to display the relation between serialized items.

  • You can delete the physical breakdown of the related top-serialized items and all associated child serialized items simultaneously.

  • An item breakdown is a standard item's list of constituent components. The item breakdown can be displayed as a multilevel structure or as a single-level structure, and can be used as input for a physical breakdown.

  • Serialized items are customer-specific or owner-specific configurations that consist of items such as photocopiers, computers, air conditioners, forklifts, lathe machines, or aircraft. You can manually create a serialized item, or modify existing items. Serialized items are the building blocks of physical breakdown structures. These serialized items are uniquely numbered and can be status controlled. Each serialized item is life cycle controlled from various parts within Service. Based on this, a serialized item can exist in various locations, such as in configuration, in depot repair, in transit, or in a warehouse.

  • A serialized item group is a group of serialized items with similar features. Use the Serialized Item Groups session to define a serialized item group.