Claim handling

In Infor LN 10.2.1, you can register, review and process claims received from customers. A claim can be based on documents such as invoices, service orders, maintenance sales orders, sales orders or a sales schedule. You can manually register a claim or copy a claim from the original document or from a call. After a claim is registered and submitted, you can approve, reject, or cancel the claim. For more information, refer to Customer claim process.

You can register, review and process supplier claims from a customer claim, service order, maintenance sales order. A claim can be based on documents such as invoices, service orders, purchase order or a purchase schedule. You can manually register a claim or copy a claim from the original document. After a claim is registered and submitted, you can approve, reject, or cancel the claim. For more information, refer to Supplier claim process.

You can also generate supplier claim from customer claim. For more information, refer to Creating supplier claim request from customer claims.