Warranty Claim

New in Infor LN FP5

In Infor LN FP5 the Warranty Claim functionality is introduced to enable the dealers to claim the expenses from the Original Equipment Manufacturer (OEM) for the service provided to the customers based on the contractual obligation between the OEM and the customers.

Warranty Claim in FP5

This functionality provides the flexibility to deal with following two types of Service scenarios:

  • Attending to customer's planned service requirements
  • Attending to customer's unplanned service requirements

The OEM can compensate the dealer in the following two ways:

  • Replenish Material
  • Reimburse Cost

If the Warranty Claim check box is selected for a service order in the Service Order - Lines (tssoc2100m100) session, the order is related to warranty claim and the claim header is automatically generated. The claim lines are also created if cost related to the service order is registered. For more information, refer to: