Service Order Control

This topic describes the differences between the Service Order Control module in Infor LN FP2 and in Infor LN FP3 that are not already discussed in other Differences topics.

New and changed functionality
  • Batch costing

    In Infor LN FP3, to facilitate batch costing of specified range of service orders, the following two new sessions are introduced:

  • Integration with Freight Management

    In Infor LN FP3, the Service Order Actual Material Costs (tssoc2121m000) session and the Service Order Estimated Material Costs (tssoc2120m000) session are enhanced to support the integration. A new Freight tab is introduced in the session.

  • Delivery type

    In Infor LN FP3, as part of the reverse logistics functionality, a new delivery type To Scrap is added to the Delivery Type field in the Service Order Actual Material Costs (tssoc2121m000) session to facilitate the removal or replacement of a irreparable component from a customer owned equipment. The item for this delivery type is not sent to Warehousing.

  • Purchase direct delivery and return

    In Infor LN FP3, as part of the Purchase direct delivery and return functionality, following changes are made:

    • A new checkbox Delivery Type 'Supplier Direct Delivery' is added in the Service Order Parameters (tssoc0100m000) session. If this check box is selected, return deliveries with delivery type Supplier Direct Return are generated for the material lines. The process is used to return the non-consumed items to the supplier directly or to a warehouse.
    • A new check box Return Not Consumed Item Direct to Supplier is added to the Service Order Actual Material Costs (tssoc2121m000) session to return the item directly to the supplier.
    • A new delivery type Supplier Direct Delivery is added to the Delivery Type field in the Service Order Estimated Material Costs (tssoc2120m000) session. To enable a supplier to deliver the item directly to the customer, for a purchase order, the delivery type must be set to Supplier Direct Delivery.