IPA work item notification configuration

IPA work items are routed to different destinations depending on how you configure system parameters. You can configure whether IPA work items are sent to the Notification Center, the Common Inbox, or the Landmark Inbasket.

Routing behavior is controlled by configuration parameters set at the application data area or the tenant data area. Each parameter defines the destinations where IPA work items are routed, with values that enable routing to one, two, or all three destinations.

These table shows the configuration parameters that you can set:

Component Parameter key Type Description
ion SENDIPAUSERACTIONSTONC AlphaUpper This parameter controls whether IPA user actions are sent to the Notification Center.

You can specify any of these values:

  • LANDMARK: Work items are sent to Landmark Inbasket only.
  • ION: Work items are sent to Notification Center only.
  • BOTH: Work items are sent to both Notification Center and Landmark Inbasket. The same work item is displayed, and you can take actions in both destinations.
Note: To disable sending of user actions to Notification Center, you must specify LANDMARK in the Value field.
ion SENDIPAUSERACTIONSTOION AlphaUpper This parameter controls whether IPA user actions are sent to Common Inbox.

You can specify any of these values:

  • LANDMARK: Work items are sent to Landmark Inbasket only.
  • ION: Work items are sent to Common Inbox only.
  • BOTH: Work items are sent to both Common Inbox and Landmark Inbasket. The same work item is displayed, and you can take actions in both destinations.
Note: To disable sending of user actions to Common Inbox, you must specify LANDMARK in the Value field.

This table shows examples of routing scenarios and the corresponding IPA configuration parameter values that you must set:

Scenario SENDIPAUSERACTIONSTONC value SENDIPAUSERACTIONSTOION value
Work items are sent to Notification Center only. ION LANDMARK
Work items are sent to Common Inbox only. LANDMARK ION
Work items are sent to both Common Inbox and Inbasket. LANDMARK BOTH
Work items are sent to both Notification Center and Inbasket. BOTH LANDMARK
Work items are sent to all destinations, Notification Center, Common Inbox, and Inbasket. BOTH BOTH