Configuring a user channel

  1. Access the Process Server Administrator and select Administration > Channels Administrator.
  2. Click the User Channels tab.
  3. Click Actions > Create.
  4. Specify this information:
    Channel Name

    Assign a name to the channel. This can be anything and can include numbers and special characters. Use a name that reflects the purpose of the channel.

    Description

    Optional. Assign a description that provides some detail about what the channel is used for.

    Enabled

    By default, the channel is enabled meaning that it is available to be activated either automatically (when IPA is started) or manually. If a channel is disabled, none of its receivers can be activated.

    Action Type

    Select the method by which you want to use the User channel. The default is Email, which means you can retrieve status information or trigger a service through the channel by sending an email.

  5. For the incoming and outgoing mail server settings, specify this information:
    Mail Server

    Specify the hostname of the email server.

    User Name

    Specify the user name to use to connect to the mail server.

    Password

    Specify the password for the user that is connecting to the mail server.

    TLS

    Select Enable if the email server requires TLS authentication.

  6. For the other email settings, specify this information:
    Scan Interval in Minutes

    Specify the amount of time to wait in between scans of the email inbox.

    Last Email Scan Time

    A display field that shows the last time the email inbox was scanned.

    Send Help Replies

    Users have the option to receive help replies from the User Channel.

    • On Request: the system sends a help reply only upon the request of the user. User types "Help" in the subject line of an email and the system returns with a help reply that shows all possible commands that can be used.

    • For Invalid Commands And On Request: the system sends a help reply upon user request or when user types an incorrect command. The system sends a help reply that shows all possible commands that can be used.

    • Never: the system does not send any help replies.

  7. Save your changes.
  8. Set up the receiver for the channel you created. See Configuring a user receiver.