Configuring user notifications for request action status changes

Use this procedure to control whether notifications are enabled or disabled for certain request action status changes. By default, the user who submitted a request receives a notification for many status changes, such as a status change to Withdrawn, Rejected, or Completed. This procedure enables you to prevent such notifications being sent for an individual user or actor, a group of users or actor group, or for all users or actors.

To configure who receives or doesn't receive user notifications, you set one or more of three types of parameters in the ConfigurationParameter table in the application data area. There are parameters for specific actors, for specific actor groups, and for all users.

Parameters for specific actors take precedence over parameters for actor groups and for all users. Parameters for actor groups take precedence over the parameter for all users. If an actor is in multiple actor groups and user notification is enabled for one of those groups, then the actor has user notifications enabled, unless there is a specific actor parameter that disables notifications for the actor.

In the application data area you are configuring user notifications, select Configuration Parameters from the Administration Console.
On the Configuration Parameter Categories form, filter on and select actionrequest.
To enable or disable user notifications for an individual user, click Create on the Defined Parameters tab. Specify this information:

Component

Specify actionrequest.

Key

Specify disablenotifications.actor.actorid where actorid is replaced by the actor id.

Type

Select Boolean.

Value

Set to true to disable notifications for the specific actor and set to false to enable notifications for the specific actor.
To enable or disable user notifications for an actor group, click Create on the Defined Parameters tab. Specify this information:

Component

Specify actionrequest.

Key

Specify disablenotifications.actorgroup.ACTORGROUP where ACTORGROUP is replaced by the name of the actor group, which is in all uppercase.

Type

Select Boolean.

Value

Set to true to disable notifications for the specific actor group and set to false to enable notifications for the specific actor group.
To enable or disable user notifications globally, select the entry with the disablenotifications key on the Available Keys By Runtime Component tab and click Create Parameter. Specify the following values:

Component

Specify actionrequest.

Key

Specify disablenotifications.

Type

Select Boolean.

Value

Specify true to disable notifications for all who are not enabled through actor or actor group parameters and specify false to enable notifications for all who are not enabled through actor or actor group parameters.