Configure an application message to trigger a process Use this procedure to configure a message that will be used to trigger a process. Open Application Messages (CRS424). Locate the message that you want to trigger a process from the list of messages and specify 1 in the PFI column. An Infor Process Automation will be triggered any time an application sends the message. Click Next to configure the service name. On the screen that appears, set the flag and configure the name of the service that will be triggered. If the service does not yet exist, add it through the Process Server Administrator.