General troubleshooting steps

Any time you notice a process or workunit not executing as intended, perform the basic troubleshooting steps outlined here.

  1. Look at the details of the workunit.

    Access the Process Server Administrator and select Administration > Workunits.

  2. From the list of workunits that appears, highlight the workunit(s) that are not executing.
  3. From the Actions menu, select Open to view details about workunit execution, including the log file.
  4. Take appropriate action to resolve the problem.

    Examples of appropriate action include:

    • Send a notification to a person who has not acted on a work item.

    • Restart the workunit. You might do this if, for example, logs indicate that the server went down during the workunit execution timeframe.

    • Review the list of problems that might occur (next section) to determine if any of these are causing your problem.