Configuring user notifications for request action status changes

Use this procedure to control whether notifications are enabled or disabled for certain request action status changes. By default, the user who has submitted a request will receive a notification for many status changes, such as a status change to Withdrawn, Rejected, or Completed. This procedure enables you to prevent such notifications being sent for an individual user (actor), a group of users (actor group), or for all users (actors).

To configure who receives or doesn't receive user notifications, you set one or more of three types of parameters in the ConfigurationParameter table in the application data area. There are parameters for specific actors, for specific actor groups, and for all users.

Parameters for specific actors take precedence over parameters for actor groups and for all users. Parameters for actor groups take precedence over the parameter for all users. If an actor is in multiple actor groups and user notification is enabled for one of those groups, then the actor will have user notifications enabled (unless there is a specific actor parameter that disables notifications for the actor).

To configure user notification for request action status changes

  1. In the application data area you are configuring user notifications for, in the Administration Console, select Other > System Configuration Parameters > By Residence Category.
  2. On the Configuration Parameter Categories form, in the top list section, filter on and select “actionrequest.”
  3. If you want to enable or disable user notifications for an individual user, on the Defined Parameters for Runtime Components tab, click Create. Specify the following values:
    Component

    Specify actionrequest.

    Key

    Specify disablenotifications.actor.actorid where actorid is replaced by the actor id.

    Type

    Select Boolean.

    Value

    Set to true to disable notifications for the specific actor and set to false to enable notifications for the specific actor.

  4. If you want to enable or disable user notifications for an actor group, on the Defined Parameters for Runtime Components tab, click Create. Specify the following values:
    Component

    Specify actionrequest.

    Key

    Specify disablenotifications.actorgroup.ACTORGROUP where ACTORGROUP is replaced by the name of the actor group (all uppercase).

    Type

    Select Boolean.

    Value

    Set to true to disable notifications for the specific actor group and set to false to enable notifications for the specific actor group.

  5. If you want to enable or disable user notifications globally,on the Available Keys By Runtime Component tab, select the entry with the key of "disablenotifications" and click Create Parameter. Specify the following values:
    Component

    Specify actionrequest.

    Key

    Specify disablenotifications.

    Type

    Select Boolean.

    Value

    Set to true to disable notifications for all who are not enabled via actor or actor group parameters and set to false to enable notifications for all who are not enabled via actor or actor group parameters.