Configuring User Notifications for Request Action Status Changes

Use this procedure to control whether notifications are enabled or disabled for certain request action status changes. By default, the user who has submitted a request will receive a notification for many status changes, such as a status change to Withdrawn, Rejected, or Completed. This procedure enables you to prevent such notifications being sent for an individual user (actor), a group of users (actor group), or for all users (actors).

To configure who receives or doesn't receive user notifications, you set one or more of three types of parameters in the ConfigurationParameter table in the application data area. There are parameters for specific actors, for specific actor groups, and for all users.

Parameters for specific actors take precedence over parameters for actor groups and for all users. Parameters for actor groups take precedence over the parameter for all users. If an actor is in multiple actor groups and user notification is enabled for one of those groups, then the actor will have user notifications enabled (unless there is a specific actor parameter that disables notifications for the actor).

To configure user notification for request action status changes