Using email to make a request through the User channel

Step	Task	Notes
1	Set up the User channel and select Email for action type.	See Configuring a user channel
2	Set up the receiver for the channel you created. Ensure that you are an active user in IPA and you belong to the role defined in the receiver.	See Configuring a user receiver
3	Send an email to the incoming mail server with a subject line that corresponds to your request. Subject line is not case sensitive. After sending the email, you should receive an email containing the information specific to your request.	If you want information about IPA, specify "System Status" on the subject line. If you want information about a specific work unit, specify "Work unit `<number>`" on the subject line, where number is the work unit you want to inquire about. If you want to trigger a service and receive data on any work units that were created, specify "Start `<service>`" on the subject line, where service is the name of the predefined service. If you want to receive a list of work units you created (that are not yet complete), specify "My Requests" on the subject line. If you are not sure how to use the feature, specify "Help" (or any subject as long as "Help" is the first word) on the subject line to receive the commands supported by the User Channel. To receive the help email, you must enable the Send Help Replies setting by selecting the On Request option.

1

Set up the User channel and select Email for action type.

See Configuring a user channel

2

Set up the receiver for the channel you created.

Ensure that you are an active user in IPA and you belong to the role defined in the receiver.

See Configuring a user receiver

3

Send an email to the incoming mail server with a subject line that corresponds to your request.

Subject line is not case sensitive.

After sending the email, you should receive an email containing the information specific to your request.

If you want information about IPA, specify "System Status" on the subject line.
If you want information about a specific work unit, specify "Work unit <number>" on the subject line, where number is the work unit you want to inquire about.
If you want to trigger a service and receive data on any work units that were created, specify "Start <service>" on the subject line, where service is the name of the predefined service.
If you want to receive a list of work units you created (that are not yet complete), specify "My Requests" on the subject line.
If you are not sure how to use the feature, specify "Help" (or any subject as long as "Help" is the first word) on the subject line to receive the commands supported by the User Channel. To receive the help email, you must enable the Send Help Replies setting by selecting the On Request option.