Action Request Maintenance

You might want to manually complete, manually reject, or withdraw an action request if it appears that the process is failing, or the person that the request has been routed to is no longer available.

Sometimes the process of rejecting an action request is not straightforward. For example, if you attempt to reject an action request and you receive an error, check to see if cancel rules exist and if the underlying record that the request points to has been deleted. In this case, a standard request reject cannot work because the cancel rules cannot be executed for an object that no longer exists. You must use the Force Manual Reject action.

It is best to control access to the Force Manual Reject action. To do this, you should exclude the ForceManualRejectInProcess action from the security class that provides access for most users to the Action Request business class. Then, for administrators who might need to use this action, you can create a security class that includes access to the ForceManualRejectInProcess action and assign that security class to a role that the administrator has.