About Recall Management users

User Role Tasks
Recall Administrator
  • Works primarily in the Recall Administrator Space.

  • Works with security administrators to set up security for Recall Management.

  • Defines and maintains recall components, such as groups, users, organization, domains, instructions, reason codes, notice types.

  • Sets up and maintains Process Server processes, if applicable.

  • Monitors the status of system queues and Process Server.

  • Can also be a Recall Manager or a Recall Coordinator

Recall Manager
  • Works primarily in the Recall Manager space.

  • Views, analyzes, and reports on all recall notices.

  • Search on notices or products.

  • Audits recalls.

  • Can do all the tasks a Recall Coordinator can do.

Recall Coordinator
  • Works primarily in the Recall Coordinator space.

  • Enters new recall notices.

  • Reviews recall notices created from the Recall Portal or Supplier Portal and moves them on for processing or closure if not applicable.

  • Imports recall notices from third party services.

  • Reviews recall notices created from import and moves them on for processing or closure if not applicable.

  • Queries Lawson transactions, including requisitions, purchase orders, inventory, contracts and agreements, procurement templates, sourcing events, par locations, intransit transfers, issues, lot/serial numbers, and equipment.

  • Processes recall notices, including assigning recall-related tasks to users.

  • Reviews active and historical recall notices.

Recall Responder
  • Works with the Recall Portal or the Recall Responder space

  • Completes any recall-related tasks assigned to them by the recall coordinator.

Recall Reporter
  • Works with the Recall Portal or Supplier Portal.

  • If the reporter is a supplier, they can log into Supplier Portal and report a recall to your organization.

  • If the reporter is internal, they can use the Recall Portal to report a recall to your organization.

  • If the reporter is internal, they can use the Recall Portal to search active and historical recall notices.