About Recall Management users

Works primarily in the Recall Administrator Space.

Works with security administrators to set up security for Recall Management.

Defines and maintains recall components, such as groups, users, organization, domains, instructions, reason codes, notice types.

Sets up and maintains Process Server processes, if applicable.

Monitors the status of system queues and Process Server.

Can also be a Recall Manager or a Recall Coordinator

Works primarily in the Recall Manager space.

Views, analyzes, and reports on all recall notices.

Search on notices or products.

Audits recalls.

Can do all the tasks a Recall Coordinator can do.

Works primarily in the Recall Coordinator space.

Enters new recall notices.

Reviews recall notices created from the Recall Portal or Supplier Portal and moves them on for processing or closure if not applicable.

Imports recall notices from third party services.

Reviews recall notices created from import and moves them on for processing or closure if not applicable.

Queries Lawson transactions, including requisitions, purchase orders, inventory, contracts and agreements, procurement templates, sourcing events, par locations, intransit transfers, issues, lot/serial numbers, and equipment.

Processes recall notices, including assigning recall-related tasks to users.

Reviews active and historical recall notices.

Works with the Recall Portal or the Recall Responder space

Completes any recall-related tasks assigned to them by the recall coordinator.

Works with the Recall Portal or Supplier Portal.

If the reporter is a supplier, they can log into Supplier Portal and report a recall to your organization.

If the reporter is internal, they can use the Recall Portal to report a recall to your organization.

If the reporter is internal, they can use the Recall Portal to search active and historical recall notices.