About task work flow

Once tasks are generated by the system or created by the coordinator and the email notifications are sent to the responders, each task must complete a standard work flow:

• Optional (based on setup on Recall Group). Each task owner must accept the task to notify the coordinator they are working on resolving the task.

• Task instructions defined for each product. Questions associated with the task instructions where an answer is required must be answered before the task owner can complete the task.

• If responders ask questions about the recall notice on the Recall Portal, the questions will appear on a Q&A tab on the notice.

• Quantities found can be entered for each product.

• Each task owner must indicate when a task is complete.

• When tasks have been completed, the coordinator reviews the notice resolution(s) and closes the notice.

  Note: 

  If you use Infor Process Automation, there is an optional recall notice approval process available for closure of a notice.