About Recall Management

Lawson Recall Management application helps you manage the recalls, safety notices, and device corrections your organization receives.

Recall Management provides one central place to view all recall notices. Using Recall Management your organization can capture recalls, create tasks and notices to individuals responsible for recall notices, and create information for FDA compliance and risk management audits.

Recall Management can tie notices to transactions in other Lawson applications to help your organization identify when products were purchased, by whom, and where products are located.

Recall Management components

Lawson Recall Management System consists of the following components:

  • Recall Administrator Space lets the application administrator setup your recall data and monitor the system.

  • Recall Manager Space lets a supervisor process, monitor, and audit recall notices.

  • Recall Coordinator Space lets recall coordinators enter, update, process and monitor recalls.

  • Recall Responder Space lets recall responders accept and complete recall-related tasks.

  • The Recall Portal application uses a web interface that lets anyone in your organization view active and historical recalls, report a recall, and if he or she is signed in, view and complete their recall-related tasks. Recall Portal is an internally-facing application. You may use the Recall Portal user interface for Recall Responders instead of having them use the Recall Responder Space in the Landmark Rich Client user interface.

  • The Supplier Portal application uses a web interface that lets a registered Supplier Portal user report a recall to your organization.