To view the e-mail queue

  1. Log in via the development mode.
  2. Click View > Data Navigation.
  3. Click the data area name, and then click > la > Business Classes.
  4. Click Email Message Queue.

    When an e-mail is sent, it is recorded in the e-mail queue. The following information displays for each e-mail.

    Field Description
    Date The date and time on which the e-mail was submitted.
    Execute Time The date and time at which the e-mail was sent, or the last time an attempt was made for a failed e-mail.
    To The e-mail address to which the e-mail was sent.
    Subject The subject line of the e-mail.
    Content The beginning text lines of the e-mail itself.
    Status

    The status of the e-mail:

    • New (an e-mail is added to the queue - when troubleshooting, check to make sure that the Async Framework is running)

    • Reset (retry a previously failed e-mail - reset e-mails return to the queue for execution)

    • Pending (an e-mail is processing)

    • Complete (an e-mail is finished)

    • Failed (an e-mail has failed - when troubleshooting, look for the error message and resolve the issue)