About supplier performance

Supplier Metrics

Supplier metrics indicates how many events a supplier has been involved in and how many they have been awarded. Metrics are calculated by the system based on event invitations, responses, and awards.

Supplier metrics includes: Event Invitations, Event Responses (responses can exceed invitations because a supplier may be able to bid when not sent an invitation), Lines Bid, Lines Awarded, Success Rate (lines awarded/lines bid), Amount Bid (calculated at the time a response is submitted), Amount Awarded (calculated at the time an award has output created), Success Rate (amount awarded/amount bid), Event No Bids (no bids at event level), Lines No Bid (if supplier no bids at event level, each line will also be considered a no bid). Metrics also take Alternate bids into account

Supplier contacts can see their metrics in the Supplier Portal in Performance > Event Metrics.

Supplier Evaluation

Supplier evaluation is a user-defined set of ratings that allow suppliers to be compared to each other on a 1 to 5 numerical scale. The evaluation process consists of setting up an evaluation template and performing an evaluation for all qualified suppliers.

The template includes categories and criteria. Categories group like criteria together, provide weighting, and are used for scoring summarization. You define weighting on a category to indicate what percent of the total score (assuming the template’s weighting adds up to 100%) is calculated from this category. An example of a category would be Delivery. Once a category is defined, you can define criteria. Criteria define the specific performance indicators that are being scored, and is where the evaluations actually take place. One or more criteria can be defined for a category. An example of a criteria would be Average Lead Time under the category Delivery.

The default labels for scoring are Does Not Meet Expectations, Below Expectations, Meets Expectations, Above Expectations, and Exceeds Expectations, and Not Applicable. The scoring value appears in parenthesis. For example Does Not Meet Expectations (1).

To perform an evaluation, the evaluator launches the evaluation from the supplier record. The current evaluation template is loaded. The criteria is grouped under its category. The evaluator chooses a score from zero to five for each of the criterion and can also enter comments and add attachments.

Supplier contacts can see their metrics in the Supplier Portal in Performance > Evaluations.