Email queue

Use the Email queue to view all outgoing messages sent by the system.

When an email is sent, the email is recorded in the email queue.

This table shows the information that is displayed for each email:

Field Description
Date The date and time on which the email was submitted.
Execute Time The date and time at which the email was sent, or the last time an attempt was made for a failed email.
To The email address to which the email was sent.
Subject The subject line of the email.
Content The beginning text lines of the email itself.
Status

The email can have any of these statuses:

  • New: An email has been added to the queue. When troubleshooting, ensure that the Async Framework is running.
  • Reset: Retries a previously failed email. Reset emails are returned to the queue for execution.
  • Pending: An email is being processed.
  • Complete: An email has finished processing.
  • Failed: An email has failed. When troubleshooting, check the error message and resolve the issue.