Invoice remains in a work-in-progress (WIP) state

Cause: If the initial connection to the web service fails, the process continues until the connector gives up. At this point, the invoice is left in a WIP state.

Symptom: Processing stops. The record remains in the WIP folder and a log is written.

Solution:

• Detect that the record has not been sent.

• Analyze the root of the problem.

• Correct the issue by changing the data.

• Stop the controller.

• Delete the WIP record.

• Restart the controller.

• Resubmit the request.