Templates

Templates are used to customize both the content and format of notifications and reports. Templates can be generic and designed for a large number of notifications, or they can be specially designed to format the content of one specific item. You can create any number of templates.

Templates can take the form of either HTML or plain text documents and can contain images and links to other web pages as well as content that is dynamically created by the system. Although this document describes using HTML templates, usage of plain text templates is the same.

Whenever a template is specified in a notification, you can select the type of delivery device. This allows you, for a single notification, to create custom templates for specific devices. Default templates are provided for each type of device, so if you do not specify a template, Smart Notification uses the appropriate default template.