Hints, tips, and recommendations

You need to be a Smart Office administrator to run the MangoAdmin Tool.

The MangoAdmin Tool should only be used during a service window.

Roamed files can get very large. It is recommended to do the export in two steps. First all but the roamed files, and then the roamed files.

Check the MangoServer log as it will print out when the export/import is started and completed.

If you get the exception below – this does not mean that there is an error:

System.AggregateException: One or more errors occurred. ---> 
System.Threading.Tasks.TaskCanceledException: A task was canceled.

It is caused by a timeout in the tool because there was no reply from the server. The timeout is specified in a config file next to the tool, see Changing the Mango Admin Tool settings and reusing configuration.

Only run one export/import at a time. There are versions of Smart Office that do not check for concurrent request, especially if you get the exception above, you must check the log for completion in versions prior to 10.2 HF3.

If you would like to take a backup, you should use the Management tools provided by the database that Smart Office uses instead of this tool.