Troubleshooting IBrix

The possible error codes and error situations when running IBrixes in Infor Smart Office are described in the tables.

Error Code Message Location Solution
MWP100 M3 Workplace IBrix cannot be launched with your user because the Application Server does not exist for your user in M3 Workplace. This means that your administrator needs to connect your user in M3 Workplace with an application system. Please contact your administrator. The user interface in Internet Explorer when starting an IBrix.

The M3 Workplace application system name in the user's profile does not match any of the user's connected application systems in the M3 Workplace.

Actions:

  1. Open the user's profile in Infor Smart Office and check the M3 Workplace application server name.

  2. Open User Manager in M3 Workplace. Select Work with users and check which application system the user is connected to.

  3. Go back and change the Infor Smart Office profile name to an application system name that exists for the user in M3 Workplace.
MWP101 Your user does not have an application system configured in M3 Workplace. You cannot run IBrix because your user has no system configured in M3 Workplace. The user interface in Internet Explorer when starting an IBrix.

Your user does not have an application system connected.

  1. Open User Manager in M3 Workplace. Select Work with users and verify that your user does not have an application system connected. Add an M3 user for the application system. To do this, create an M3 user with the same M3 user ID as the user. The user will be connected to that system automatically.

  2. Verify that the user's profile contains an M3 Workplace application system that the user is connected to in M3 Workplace.

Symptom Cause Solution
The IBrix does not contain any data The title bar does not contain any information about company and application system. Check that the Application System in the profile exists in the Workplace installation. (This is the same error as described for error code MWP101 in the table above.)
The IBrix is not found The link to the IBrix is incorrect or the IBrix has not been added to the menu.

Check that the link to the IBrix is correct.

Check that the profile for the user points to the correct M3 Workplace server.

Check that the IBrix is visible in the M3 menu.

Check that it is possible to open the IBrix in M3 Workplace.
The IBrix does not have the correct blue style. The IBrix is generated with the incorrect style.

Check that the IBrix does not reference a specific version of the components. If it does, make sure that it uses the latest version. If version is set to 1, the latest version is used automatically.

Update the index.ibrix file so that the IBrix is generated again.
The IBrix does not receive passed parameters The link might have a format that does not support passing parameters. Only links to /ibrix/mycrm/index.ibrix? will support passing parameters. See Testing an IBrix in Infor Smart Office.
When I select or click, nothing happens. Try to find out if the IBrix is using any of the JavaScript calls that are not supported. If so, redesign the work flow.

No solution available. A tip is to add alerts to the JavaScript in 

/javascript/mango/QuickSwitchMessage.js
Error when trying to run LWS call Configuration error

Check that the following admin configurations use the same MNE URL. Not that the URL https://seliws/mne is not the same as https://seliws.corp.net/mne

Check the LWS Admin page (configuration).

Check the Infor Smart Office profile in LifeCycle Manager.

Check the Workplace User Manager MNE for the application system.
IBrix with empty data and empty pop-ups with an OK button and no data. It is not possible to retrieve any data into the IBrix. This is an indication that there is a session time-out on the Workplace server. As long as an IBrix is open in the Lawson Smart Office, the session should not time-out. However, if an IBrix is closed and an hour has passed before an IBrix is opened again, the session might have ended. This will be noted as no data can be retrieved into the IBrix, or by an empty information message.

This is caused by the session expiration before the LTPA is invalidated.

Either change the session time-out in the IBM WebSphere Administration Console for M3 Workplace (will make this problem less likely to occur).

Another possible solution is to restart the Infor Smart Office to use a new, clean, session when accessing the IBrix.