Using the magnifier search tool

The magnifier search tool searches for matching text in five fields that are visible on the Work Queue, and two hidden fields on the appointment. To search, tap the magnifier and specify a search term. You can search on these terms:

SRO/Work Order number: Search for a specific order
Customer Name: Search for a customer
Unit Name: Search for a unit
Keyword list of SRO/Incident/Misc: Filter for only those types
Appointment Status: Filter for a specific status
Appointment Description: Filter for a specific description
Address (city, state, and zip)
Dispatch notes

When you refresh the Work Queue, a progress bar is displayed below the search bar, and Infor Service Management (ISM) Mobile application starts downloading all available Unit 360 information. After refreshing and downloading is completed, the Unit offline data sync complete message is displayed, and the Unit 360 information is available offline.

The matching search results are highlighted on the appointment, except when the match is on a non-visible field from the appointment, such as Address or Appointment Notes.

Note: The Date, Time, Duration, and Clock-on values that are shown on the Work Queue are not searched.